Digital Transformation Specialist

5 hours ago


Stockholm, Stockholm, Sweden Optimizely Full time
Optimizely: Where Innovation Meets Customer Success

We're on a mission to empower businesses to unlock their digital potential by reinventing how marketing and product teams work. Our industry-first operating system, Optimizely One, offers flexibility and choice to build their stack with our fully SaaS, decoupled, and highly composable solution.

With over 10,000 businesses, including H&M, PayPal, Zoom, and Toyota, trusting us to enrich their customer lifetime value, increase revenue, and grow their brands, we've earned recognition as a leader by industry analysts like Gartner, Forrester, and IDC.

At the heart of our company is a dynamic culture that values collaboration, continuous improvement, and inclusivity. With 1500+ Optimizers across 12 global locations, every voice is heard and valued.

Your Key Responsibilities
  • Own relationships with assigned clients in a blended portfolio of 25-40 customers, focusing on growth, retention, expansion, and satisfaction.
  • Work with customers and internal teams to develop and execute success plans with critical goals and key performance indicators.
  • Ensure customers adopt best practices for running digital programs and using our platform effectively.
  • Mentor and inspire fellow CSMs through great example and professional experiences.
  • Drive accountability for deliverables internally and among customer and partner teams.
  • Assess and provide perspective on customer challenges related to technical implementation, marketing strategy, and digital data.
  • Establish trusted advisor relationships with assigned customers, driving continued value from our solution and services.
  • Coordinate resources for meetings to achieve desired outcomes and drive meetings forward confidently but humbly.
  • Identify opportunities for new/improved usage of our products across organizational functions and business units.
  • Manage account issues and escalations, both internally and with partner teams.
  • Maintain and improve your current functional knowledge and technical knowledge of our platform, internal processes, and relationship building.
  • Collect product feedback and advocate for customer needs within the company.


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