Digital Transformation Specialist

5 hours ago


Stockholm, Stockholm, Sweden Bannerflow - Stockholm Full time
Digital Transformation Specialist

Bannerflow - Stockholm seeks a Digital Transformation Specialist to join our team. As a Digital Transformation Specialist, you will be responsible for driving digital transformation initiatives across our customer base.

About the Role:

You will work closely with our customers to understand their business goals and develop strategies to achieve them using our marketing cloud platform.

Responsibilities:

  • Develop strategies to drive digital transformation across our customer base.
  • Work closely with customers to understand their business goals and develop strategies to achieve them.
  • Collaborate with stakeholders to deliver success.
  • Analyze and report on customer data to drive insights.
  • Develop and implement plans to drive revenue growth through retention and upsell initiatives.

Requirements:

  1. 4+ years of experience in Customer Success management roles, with experience in or exposure to the SaaS industry being a strong plus.
  2. Proven ability to manage and complete customer projects effectively.
  3. Strong skills in building and maintaining relationships with customers.
  4. Excellent verbal and written communication skills in English. Any additional language is a bonus.
  5. Ability to analyze and report on customer data to drive insights.
  6. Proficient in upselling and negotiating with customers.
  7. Demonstrates initiative to drive customer success.
  8. Prioritizes and meets the needs of customers.
  9. Effective in quickly resolving issues.
  10. Flexible and responsive to changing customer and business needs.
  11. Strong understanding of business principles to drive growth.
  12. Humble, grounded, and collaborative attitude.

About Us:

We live alongside our values of Collaboration, Passion, and Challenge; with many events going on at Bannerflow such as Health Month, after works, inspiration sessions, workouts, and hackathons, there's something for everyone. We are committed to building a diverse and inclusive team and welcome applications from candidates of all backgrounds, experiences, and abilities.



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