Head of IT Operations Stockholm

4 days ago


Stockholm, Stockholm, Sweden TN Sweden Full time
Job Overview

We are looking for a seasoned IT service management professional to lead and transform our IT service delivery and operations.

The ideal candidate will have a deep understanding of ITIL frameworks and their application in a large-scale IT environment.

This is an exciting opportunity for someone who wants to grow by making a difference in a highly international environment and in a supportive culture where effort counts.

  • Lead ITSM Strategy: Develop and implement a comprehensive IT service management strategy that supports the organization's goals.
  • Service Delivery Management: Ensure the delivery of high-quality IT services across the organization.
  • Process Optimization: Lead initiatives to enhance ITIL processes, including Incident, Problem, Change, and Service Level Management.
  • Team Leadership: Build and manage a team of ITSM professionals, fostering a culture of continuous improvement and innovation.
  • Stakeholder Engagement: Collaborate with senior leadership and key stakeholders to align IT services with business needs and drive customer satisfaction.


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