Financial Services Associate

2 days ago


Stockholm, Stockholm, Sweden Qred AB Full time

Qred AB is seeking a highly motivated and results-driven individual to join our team as a Customer Success Representative.

About the Role

In this role, you will be responsible for supporting Dutch-speaking customers through various contact channels, including phone, chat, and email. You will take full ownership of resolution and customer-facing contact, driving improvements and best practices.

With our innovative solutions simplifying access to financing and enabling growth for small businesses, this is an exciting opportunity to make a significant impact on our customers' experience.

Responsibilities
  • Support Dutch-speaking customers through various contact channels.
  • Take full ownership of resolution and customer-facing contact.
  • Drive improvements and best practices.
Qualifications
  • Experience in customer service, preferably via phone and email.
  • Basic knowledge of financial products.
  • Proven track record of high customer satisfaction.
  • Strong sense of ownership, attention to detail, and continuous improvement.
  • Fluency in Dutch, both written and spoken.
  • Proficient in English, our primary business language.


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