Temperature Management Specialist

1 week ago


Stockholm, Stockholm, Sweden Infinity Human Resources Sweden AB Full time
Your Responsibilities
  • Monitor and prioritize incoming support cases
  • Drive support team meetings to ensure effective collaboration
  • Continuously monitor systems in customers' environments to identify potential issues
  • Develop new and existing processes to drive improvement and efficiency
  • Evaluate and enhance knowledge and training programs for support teams
  • Establish and track relevant Key Performance Indicators (KPIs)
Requirements

To succeed in this role, you should possess strong leadership skills, excellent communication abilities, and experience in customer service, change management, and technology. You should also have experience managing personnel and making data-driven decisions. Additionally, proficiency in Zendesk or similar systems is beneficial.



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