Enterprise Technical Consultant
2 weeks ago
About Us
We're a trailblazing force in the professional services industry, dedicated to transforming the way professionals work. Our AI-native platform empowers users to streamline complex tasks, enhance productivity, and drive business growth. With a strong focus on innovation and collaboration, we're shaping the future of professional services.
As a member of our team, you'll join a dynamic, fast-paced environment where creativity and innovation thrive. Your expertise will help shape the future of our platform, driving exceptional results for our clients.
The Opportunity
As an Enterprise Technical Consultant at Wayfinder, you'll play a key role in bridging our product team with client-facing teams. Your responsibilities will include articulating the technical aspects of our platform, addressing security and architecture-related questions, configuring customer accounts, and ensuring seamless integration with our solutions. You'll also drive upsell opportunities for additional features, integrations, and API offerings.
Your Key Responsibilities:
- Collaborate closely with the Go-To-Market and Customer Success teams to explain the technical capabilities and benefits of Wayfinder to prospective and existing clients.
- Address and resolve customer queries related to security, platform architecture, AI technology, and integration workflows.
- Lead the setup and configuration of customer accounts, including Single Sign-On (SSO) and other authentication mechanisms.
- Work directly with customers to understand their requirements, design tailored solutions, and ensure a smooth deployment of the Wayfinder platform.
- Identify and support upsell opportunities, particularly around additional features, integrations, and API capabilities.
- Act as a technical advisor during the sales process, providing best practice recommendations, assessing technical feasibility, and ensuring product alignment with customer needs.
- Maintain a deep understanding of Wayfinder's architecture, security standards, and AI-powered solutions to effectively communicate with both technical and non-technical stakeholders.
- Contribute valuable insights from customer interactions to the continuous improvement of Wayfinder's offerings.
Your Profile:
- A strong background in IT and software development, with experience working with cloud-based platforms.
- Proven experience in customer-facing technical roles, with the ability to explain complex technical concepts to a non-technical audience.
- Familiarity with configuring SSO and other authentication protocols.
- Excellent problem-solving skills, with a creative and strategic approach to technical challenges.
- Strong communication and interpersonal skills, with the ability to build strong relationships with internal teams and external customers.
- Able to work independently and manage multiple priorities in a fast-paced environment.
What's in it for you
- Career development opportunities in a rapidly evolving entrepreneurial environment.
- Direct collaboration with senior leadership and the opportunity to directly impact company growth and strategy.
- A collaborative, high-energy team environment where your ideas and contributions are valued and implemented.
- Competitive salary complemented with a transparent and highly competitive options program.
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