Operational Excellence Specialist

2 days ago


Stockholm, Stockholm, Sweden Rasulson Consulting AB Full time
About the Opportunity:
This is a unique chance to join a forward-thinking, data-driven team that is revolutionizing proactive operations and event management. As an IT process manager, you will play a pivotal role in designing and implementing a robust event management framework that ensures operational stability, efficiency, and alignment with business objectives.

The ideal candidate should have a solid understanding of IT service management tools such as ServiceNow, Splunk, and GCP monitoring solutions. They should also possess a proven track record of process management within an event management or similar ITIL-aligned framework.

Key Challenges:
• Develop and maintain a scalable event management process in line with ITIL best practices.
• Ensure consistent process adherence across all relevant teams and systems.
• Collaborate with stakeholders to identify areas for enhancement throughout the event management lifecycle.
• Introduce innovative solutions for event correlation, prioritization, and automation by leveraging predictive analytics and AI/ML tools.

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