Technical Support Specialist

17 hours ago


Solna Municipality, Sweden TP-LINK Enterprises Nordic AB Full time
About TP-Link
TP-Link Enterprises Nordic AB is a leading provider of network products and solutions. Headquartered in the United States, we distribute our service in over 170 countries worldwide.

We have established an office in Sweden since 2013, serving as a key player in the regional market.

This position focuses on providing top-notch technical support to consumers and clients who contact TP-Link Support, ensuring their queries are addressed and issues resolved efficiently.

Job Responsibilities:

- Assist customers through various support channels, including phone calls, email, and online chat.

- Respond to review questions in public forums, showcasing exceptional communication skills and product knowledge.

- Perform other technical support tasks assigned by the General Manager or Line Manager.

Key Products and Services:

- Consumer networking

- Smart home products

Refer to our website for more information.

Professional Development:

- Receive comprehensive training on TP-Link products and troubleshooting techniques.

- Participate in TP-Link Certification Test, demonstrating expertise in product knowledge and technical skills.

Requirements:

- At least 2 years of experience in technical support within the ICT or consumer electronics industry.

- Basic networking knowledge is essential.

- Strong customer satisfaction skills, with a focus on delivering exceptional service.

- Prior call center experience and technical background are highly valued.

What We Offer:

- Competitive salary package, with opportunities for growth and development.

- KPI-based bonuses and regular performance assessments.

- A dynamic, international work environment with a young and innovative team.

- Career advancement opportunities to join our product or category management teams.

Work Environment:

- Hybrid remote and office setup, allowing for flexibility and work-life balance.

- Opportunities for professional growth and development in a fast-paced industry.
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