Technical Operations Specialist

1 week ago


Stockholm, Stockholm, Sweden Sinch Sweden AB - Stockholm Full time

About Our Company

Sinch is pioneering the way the world communicates. More than 150,000 businesses rely on our Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email.

We're seeking an expert to join our team in Stockholm to manage and optimize our Atlassian Cloud environment. As a key member of our technical operations team, you'll work closely with product managers, technical teams, and stakeholders to configure workflows, automate processes, and enhance system performance.

Your Key Responsibilities:

  • Manage and administer Atlassian products, with a primary focus on Jira Software Cloud, Jira Service Management Cloud, and Confluence Cloud, to ensure performance, availability, and functionality.
  • Collaborate with product managers, technical teams, and other stakeholders to tailor the platform to meet business needs.
  • Integrate Atlassian tools with other IT systems to ensure seamless workflows, data exchange, and streamlined processes.
  • Customize workflows, permissions, automation, and other configurations on Atlassian Cloud tools to drive improvements in user experience and business processes.
  • Troubleshoot and resolve technical issues related to both cloud and data center instances, ensuring consistent system reliability.
  • Conduct regular audits, updates, and system backups on both cloud and data center environments to maintain optimal performance.

You Will Be Successful If:

  • You have proven experience managing and optimizing Atlassian Cloud tools.
  • You have hands-on experience with Refined, Opsgenie, and Atlassian Assets.
  • You have a strong understanding of ITSM frameworks and ITIL best practices.
  • You have experience with IT Governance and Agile methodologies.
  • You have expertise in customizing workflows, automation, and system integrations.
  • You can troubleshoot technical issues in cloud and data center environments.


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