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Audiovisual Systems Specialist

7 days ago

Stockholm, Stockholm, Sweden Biamp Full time
AV Applications Engineer

We're a leading provider of innovative audio and video solutions, empowering true human connection in every space.

Our team is growing, and we're looking for an AV Applications Engineer to join our European Customer Experience Team in Stockholm.

You will have daily interaction with customers, consultants, and sales representatives, dealing with complex technical issues.

Your tasks and responsibilities include:

  • Providing expert technical support by phone, email, and chat
  • Commissioning, optimizing, and designing audiovisual systems
  • Troubleshooting and resolving technical issues to an advanced level
  • Coordinating returns and repairs of Biamp products as needed
  • Documenting and escalating issues to engineering or other departments as required
  • Making occasional site visits to customer installations and conducting customer trainings
  • Internal testing, content creation, and documentation for new products
  • Contributing to Biamp's online knowledgebase
  • Assisting with product set-up and staging at tradeshows

To succeed in this role, you'll need a minimum of 3 years of experience in the Audio/Video/Control Systems industry, good foundational knowledge of audiovisual systems and solutions, and proven system design, implementation, and troubleshooting skills.

Additionally, you should have a good understanding of control and media networking, strong verbal and written communication skills in English and Swedish, and the ability to work independently and collaboratively as part of a global team.