![Kreditz AB](https://media.trabajo.org/img/noimg.jpg)
Operations Manager
2 days ago
About Kreditz AB
Kreditz AB is a market leader in PSD2 credit scoring products, founded in 2018. Our innovative solutions are used by banks, financial institutions, and iGaming companies to provide real-time credit scoring products. We believe in financial inclusion and opportunity for everyone, and our mission is to create a fair assessment system.
We are currently expanding our market presence in the Nordic countries and Europe, with clients ranging from large banks to innovative startups. As a Customer Success Manager at Kreditz, you will be key to creating a positive experience for our customers, working closely with various departments to ensure customer satisfaction.
The ideal candidate will have strong organizational skills, be proactive, and able to work independently. You will be responsible for onboardings, strategic follow-ups, and managing customer support via different channels. Additionally, you will assist in gathering customer feedback to improve our products.
Job Responsibilities
- Educational onboardings for new customers
- Customer support to new and existing customers
- Answering incoming inquiries via email, phone, or other channels
- Coordinating errands between departments to secure customer satisfaction
- Updates to existing customers regarding outages and maintenance
- Assisting in gathering customer feedback to improve product quality
- Managing growth within a portfolio of clients
Requirements
- A degree in Business or equivalent (B.Sc. level)
- Up to 2 years of experience from B2B Customer Support or Customer Success
- Strong learning, communication, and presentation skills
- Ability to adapt to new situations quickly
- Passionate about tech, finance, and innovation
- Excellent communications skills in English (speech/writing) and equally good via phone/video as in physical meetings
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