Site Reliability Engineer
3 weeks ago
Efficy is a leading European Customer Relationship Management (CRM) solution that empowers businesses to drive growth through customer-centric strategies.
Job DescriptionWe are seeking a skilled Site Reliability Technician to join our Service Operations Center (SOC) team. As a key member of our platform reliability team, you will be responsible for ensuring the smooth operation of our platform, collaborating closely with R&D and distributed development teams to identify and resolve technical issues.
Key Responsibilities:- Assume the role of Incident Commander (IC) during confirmed incidents, orchestrating work and supporting response teams.
- Conduct thorough postmortems, identifying risks, and proactively implementing preventative measures.
- Act as the primary point of contact for other company departments, addressing inquiries and managing feedback.
- Assist in initial troubleshooting for escalated issues, collaborating with R&D to resolve technical challenges.
- Bachelor's degree in a technical field or equivalent work experience.
- Solution-driven and composed, maintaining a customer-centric focus while navigating complex issues.
- Structured and adaptable, capable of managing multiple tasks concurrently and adjusting priorities in an agile environment.
- Diplomatic and skilled at simplifying complex concepts for various audiences.
- Proficient in English (proficiency in Swedish is advantageous).
- Familiarity with Agile methodologies, distributed software, cloud hosting (preferably AWS), DevOps philosophy, programming/scripting, web applications (SaaS and APIs), databases, and cloud service limitations.
- A competitive salary package with a bonus system and a referral program.
- A stable and growing company with an entrepreneurial mindset where we will listen to your ideas and support you to make it happen.
- High flexibility and hybrid work is part of our DNA.
- State of the art offices with our unique co-living-co-working concept where team work is the norm.
- International growing opportunities and internal mobility.
- Events: team lunches, afterworks, sport, trips.
- Learning opportunities: languages, tech, product.
We are an equal opportunities employer and welcome applications from all qualified candidates. If you are interested in this opportunity, please reach out to your recruiter.
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