Site Reliability Engineer

4 weeks ago


Värmdö Kommun, Sweden Efficy Full time
About Efficy

Efficy is a leading European Customer Relationship Management (CRM) solution that empowers businesses to drive growth through customer-centric strategies.

Job Description

We are seeking a skilled Site Reliability Technician to join our Service Operations Center (SOC) team. As a key member of our platform reliability team, you will be responsible for ensuring the smooth operation of our platform, collaborating closely with R&D and distributed development teams to identify and resolve technical issues.

Key Responsibilities:
  • Assume the role of Incident Commander (IC) during confirmed incidents, orchestrating work and supporting response teams.
  • Conduct thorough postmortems, identifying risks, and proactively implementing preventative measures.
  • Act as the primary point of contact for other company departments, addressing inquiries and managing feedback.
  • Assist in initial troubleshooting for escalated issues, collaborating with R&D to resolve technical challenges.
Requirements:
  • Bachelor's degree in a technical field or equivalent work experience.
  • Solution-driven and composed, maintaining a customer-centric focus while navigating complex issues.
  • Structured and adaptable, capable of managing multiple tasks concurrently and adjusting priorities in an agile environment.
  • Diplomatic and skilled at simplifying complex concepts for various audiences.
  • Proficient in English (proficiency in Swedish is advantageous).
  • Familiarity with Agile methodologies, distributed software, cloud hosting (preferably AWS), DevOps philosophy, programming/scripting, web applications (SaaS and APIs), databases, and cloud service limitations.
What We Offer:
  • A competitive salary package with a bonus system and a referral program.
  • A stable and growing company with an entrepreneurial mindset where we will listen to your ideas and support you to make it happen.
  • High flexibility and hybrid work is part of our DNA.
  • State of the art offices with our unique co-living-co-working concept where team work is the norm.
  • International growing opportunities and internal mobility.
  • Events: team lunches, afterworks, sport, trips.
  • Learning opportunities: languages, tech, product.
Join Efficy

We are an equal opportunities employer and welcome applications from all qualified candidates. If you are interested in this opportunity, please reach out to your recruiter.



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