Customer Success Manager to EandoX
2 weeks ago
Build a better world (together with us)
We are a green tech company, with extensive experience in sustainable services. We deliver two platforms, a world-leading marketplace for connecting architects and manufacturers (bimobject.com) and the unique sustainability platform Prodikt (www.prodikt.com), focusing on stakeholders and actors in the construction and property sector. To fuel these platforms, we develop BIM objects and EPDs. Additionally, we provide a software called EandoX that enables tracking in real-time of scope 3 emissions, generate reports like EPDs, and continuously work with eco design.
Together with us, you will make a difference – both for our clients and the planet. We offer you the unique opportunity to be part of a small team working to bring the futures sustainability tool to the market within a global company of 150 employees. If that isn’t the perfect mix of agility and stability, we don’t know what is. Welcome to a workplace where we believe in inclusion with open and honest conversations, where we always support each other and together quickly adapt and raise our offering to the next level. We love new ideas and perspectives and strongly encourage people with diverse backgrounds and experiences to apply.
Who are you?
We are looking for a talented, self-motivated, Customer Success Manager with a passion for customer care and sustainability. It comes naturally for you to have the customer in focus and handle many tasks at once. Creating structure from the ground up comes naturally to you, and you enjoy creating clarity in chaos. You thrive in a small team where you collaborate with your peers to create the best possible solutions.
More about your experience
- 2+ years of customer support experience or similar from a SaaS company
- Worked with technical support for a software solution
- Strong communication skills in English.
Extra awesome
- Previous experience in the sustainability industry or working with a sustainability focus
- Communication skills in Swedish or another language is a big plus
As our new Customer Success Manager, you will…
- Serve as the primary point of contact for EandoX customers, addressing inquiries and resolving issues efficiently.
- Collaborate with the sales manager of EandoX to gain insight into current and future customer needs, ensuring a proactive approach to customer satisfaction.
- Design and optimize processes, including onboarding procedures, to deliver exceptional customer experiences at every stage.
- Build and nurture strong customer relationships, driving retention and loyalty, by manifesting the customer value and return on investment.
Practicalities
This position is located in Malmö and will follow a hybrid work model.
We know that applying for a job can be intimidating and that applicants rarely meet (or feel that they meet) every single criterion. We also recognize that many skills and backgrounds can contribute to success in this role. So, if this role looks like a great next step for you, please apply even if you can’t “check every box.”
What we offer our employees
The start-up mentality is an important part of who we are, meaning that we never want to stop experimenting and learning, and we love to see our people grow. We prioritise continuous personal development by investing in our employees. Finally, and maybe most importantly, we want all our employees to have the opportunity to shape their work and have their say in how we drive our company forward. It all comes down to our core values: Raise it, Do it, Together. Does it match who you are and where you want to work? Then we are excited to hear from you
We are proud to foster a workplace free from discrimination. We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our users and our customers. We value this deeply, and we encourage everyone to come and be a part of changing the way the industry works.
We can’t wait to meet you
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