
Customer Relations Representative
2 weeks ago
Bygghemma är Sveriges största onlinebaserade aktör inom byggvaror, hem och trädgård. Genom vår onlinebutik, som kompletteras och understöds av flertalet fysiska visningsbutiker och ett omfattande service- och tjänsteutbud, såsom montering och installationer, erbjuder vi ett ledande sortiment från välkända externa och egna varumärken. Vi har huvudkontor i Malmö.
Är du en person som brinner för kundservice? Är du kanske student eller letar du efter ett flexibelt och givande extrajobb? Då kan detta vara den perfekta möjligheten för dig
Bygghemma är e-handeln som värdesätter att kunna erbjuda våra kunder en utmärkt köpupplevelse, från rätt bemötande till rätt produkt. Vi letar efter kundorienterade och serviceinriktade personer som vill bli en del av Customer Relations och hjälpa våra kunder genom eventuella ärenden som uppstår med deras beställningar.
Om tjänsten Din roll som Customer Relations Representative innebär direktkontakt med både kunder och leverantörer via telefon och mejl. Du kommer att hantera olika ärenden såsom frågor kring order, leverans, returer och reklamationer, och guida våra kunder genom eventuella situationer där det inte riktigt blev som tänkt.
Här är tempot högt och supportkulturen stark, och till din hjälp har du erfarna kollegor och en tät dialog med din team manager. Genom att bli en del av vårt team kommer du att få en gedigen internutbildning i våra rutiner, bemötande och system för att kunna ge våra kunder den bästa möjliga servicen.
Om dig Vi söker dig som trivs i en snabb och dynamisk miljö och som brinner för att lösa problem och hjälpa andra. Tidigare erfarenhet av kundservice är meriterande, men inte ett krav - vi värdesätter framför allt din positiva inställning och vilja att lära dig. Att du uttrycker dig tydligt i tal och skrift, både på svenska och engelska, är en förutsättning för att du ska lyckas. Om du är redo att ta dig an en spännande och utvecklande roll, så ser vi fram emot din ansökan
Vi erbjuder Som en del av Customer Relations kommer du att vara en del av ett engagerat och stöttande arbetsklimat där vi värdesätter samarbete och utveckling. Du kommer att ha möjlighet att påverka kundresan och bidra till att skapa en ännu bättre kundupplevelse
Förutom ett stimulerande arbete erbjuder vi även möjligheten att vara en del av ett av Nordens ledande e-handelsföretag med kontor centralt beläget i Malmö. Hos oss finns det utrymme för utveckling, och vi värdesätter en trevlig arbetsmiljö där du som medarbetare trivs och mår bra. På Bygghemma ger vi dig även möjligheten att ta del av olika företagsaktiviteter som exempelvis teambuilding-aktiviteter och after works. Välkommen till vår gemenskap, där våra värderingar är: Ansvar, Enkelhet, Utmanar och Tillsammans.
Tjänstgöringsgrad Vi erbjuder en tjänst med flexibla arbetstider, med en tjänstgöringsgrad på 20-50%.
Under sommarmånaderna och vissa storhelger ökar behovet upp till 75-100%.
Låter detta som din typ av utmaning? Vi väntar på att höra ifrån dig, så skicka gärna din ansökan redan idag Urval sker löpande.
Om företaget Bygghemma är en del av BHG, en av de största onlineaktörerna inom konsumenthandel i Norden, med en nettointänkt på drygt 13 Mdkr 2022. Inom BHG ingår över 100 onlinedestinationer, innefattande till exempel: www.bygghemma.se, www.polarpumpen.se, www.trademax.se, www.nordicnest.se och www.svenssons.se - och över 70 showrooms.
Vårt huvudkontor ligger i Malmö och vi har verksamheter i de flesta europeiska länder. BHG är noterat på Nasdaq Stockholm, med tickern BHG. BHG:s e-handelsverksamheter - www.wearebhg.com - har över 2 000 anställda som varje dag arbetar för att skapa en optimal köpupplevelse genom ett oöverträffat produktutbud och smart teknologi, kombinerat med ledande produktexpertis och ett brett utbud av service och tjänster.
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