Third Line Technician

Join Telavox as a Third Line Technician

We're looking for a Third Line Technician to join our team at Telavox This is a fantastic opportunity for someone passionate about technology and problem-solving to make a significant impact in a fast-paced, innovative environment. We'd love to hear from you if you thrive on solving complex challenges, collaborating with diverse teams, and delivering exceptional technical solutions.

About the job

As a Third Line Technician, you'll be at the forefront of technical problem-solving, collaborating across departments to deliver exceptional solutions. In this role, you'll troubleshoot and configure systems, manage error reports, and work closely with developers to enhance and refine our platform. You'll also play a key role in prioritizing fixes, testing new features, and verifying implementations. This role is perfect for a tech-savvy individual eager to grow and innovate.

A typical day in this role involves:

- Troubleshoot, configure, test, and register cases to resolve complex issues with product teams & vendors.

- Prioritising and handling of incident management

- Implementing solutions & work-arounds driven by customer needs

- Investigate and manage issues involving global suppliers and subcontractors.

- Support product teams by prioritizing bug fixes, testing features, and verifying implementations before release

- Debug existing code (for those with coding experience)

This role is based in our Malmö office and includes occasional on-call responsibilities as part of the position.

About you

We're looking for a Third Line Technician who is solution-oriented, curious, and an excellent communicator. You should be adept at explaining technical issues to both developers and customers. You thrive in collaborative environments, easily handle multitasking, and adapt to changing priorities seamlessly.

Key skills and experience we're looking for:

- Strong troubleshooting and problem-solving skills.

- Familiarity with database management, programming, and network protocols.

- Experience in Telecom UCaaS (VOIP/SIP), Mobile Telephony, SQL, Kubernetes configuration, and network/telecom troubleshooting.

- Solid understanding of networking concepts and experience with monitoring tools

Good-to-have skills

- Multilingual capabilities (in addition to Swedish and English) are a big plus

At Telavox, you'll join a team of passionate technologists who value collaboration, innovation, and flexibility. With tailored training on our proprietary systems, you'll have the opportunity to grow and make a real impact. We encourage autonomy in managing your projects and welcome fresh ideas to help us achieve incredible results.

Get in touch if you're ready to take on technical challenges in a supportive, innovative environment.

Why Telavox?

Since Telavox's journey started in 2002, we have strengthened our position as the leading forward-thinking communication platform for businesses. We offer Telephony, PBX, messaging, meetings, and contact centres in one simple platform. Unlike our competitors, we own our platform and develop everything ourselves in-house. Today, we are a fast-growing and profitable company with +1.9b in revenue and +500 Telavoxers in nine countries. We pride ourselves on creating an inclusive, supportive culture where everyone can thrive. By joining us, you will not only contribute to our technology but also be part of a company that values work-life balance, continuous learning, and community. Plus, you will enjoy our legendary company events, personal development opportunities, and much more

Are you interested in becoming part of Telavox? Apply now

At Telavox, we don't focus on fitting in; we focus on making room for everyone.

Join Telavox, where diversity fuels innovation. Apply now to join a team committed to creating a truly inclusive workplace.

Do not miss out on this exciting opportunity to grow your career and make your mark on the future of telecom technology. Send your application our way, and let us explore what we can achieve together

For any questions, feel free to reach out to Talent Acquisition Partner Ami Faraguna at ann-marie.faraguna@telavox.comann-marie.faraguna@telavox.com" target="_blank" rel="nofollow">

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