Process Manager
1 week ago
At Sandvik Group IT, we're now looking for a proactive Process Manager to join our Global IT Process team. This is a key role in driving improvements across all processes – using data and insights to enhance efficiency, ensure compliance and alignment with business goals. Welcome
About your job
In this position, you drive business improvements using data and insights to measure effectiveness and communicate changes for a successful adaptation. You're responsible for implementing processes effectively, identifying and suggesting improvements and tracking key results. You facilitate training, provide guidance and collaborate with cross-functional teams to optimize efficiency. Additionally, you track progress on process objectives and key results through reporting and analysis, acting as a bridge between business and IT for process-related needs.
Key responsibilities:
- Participate in relevant operational process forum and external audits.
- Review and resolve process issues.
- Escalate process expectations to Process Owner.
- Provide operational support to different stakeholders.
- Train and manage resources working in the process.
- Act as operational link for suppliers in accordance with their contracts.
The location for this position is Stockholm or Sandviken and we apply a hybrid work set-up, allowing you to combine office and remote work.
Your profile
We're looking for someone with experience of ServiceNow as an IT Service Management (ITSM) tool. Your expertise in using KPIs and OKRs to measure process performance enables you to make data-driven decisions. You have an ITIL Foundation certification and an understanding of ITSM principles. It's beneficial if you have work experience in Learning Management Systems, further enhancing your expertise. Your knowledge is backed by a university degree in a relevant field, or equivalent work experience. Acting in a global environment calls for proficiency in English and Swedish, both verbally and in writing.
You're proactive and take initiatives to identify and implement opportunities for development. You drive efficiency with a proven ability to align process strategy with day-to-day operations. Your strong coordination and communication skills enable you to effectively engage stakeholders, ensuring successful process adoption. With a focus on change management, you support and guide teams through transitions and foster a culture of continuous improvement.
Our culture
Our role is clear – through every action, every day, we make the shift and advance the world through engineering. We believe in an inclusive, equal and open-minded culture, and we nurture our diversities to form a solid foundation for achieving great results. Add fair and rewarding benefits, as well as many different career options. Are you intrigued? Visit our website, LinkedIn or Facebook page to get to know us further.
Contact information
For further information about this position, please contact Mikael Maad, recruiting manager, +46 (0)70 616 28 44
We've already decided on which advertising channels and marketing campaigns we wish to use, and respectfully decline any additional contacts in that matter.
Union contacts – Sweden
- Malena Rackner, Unionen, +46 (0)70 242 33 90
- Göran Norell, Akademikerföreningen, +46 (0)70 616 43 78
- Peter Olsson-Andrée, Ledarna, +46 (0)70 222 48 55
Recruitment Specialist: Therese Rutqvist
How to apply
Send your application no later than April 4, 2025. Click apply and include your resume and cover letter in English. Please note that we don't accept applications by e-mail. Job ID: R0076298.
As we aim for a fair recruitment process, we utilize assessment tools to safeguard objectivity. When you apply for this job, you will therefore receive an invitation via email to a personality and logic ability test. Feedback comes immediately after the test has been completed and the selection process begins after the application deadline.
To learn more about our recruitment process, please visit our career site or contact HR Services at hrservices.sweden@sandvik.com.
Sandvik is a global, high-tech engineering group providing solutions that enhance productivity, profitability and sustainability for the manufacturing, mining and infrastructure industries. We are at the forefront of digitalization and focus on optimizing our customers' processes. Our world-leading offering includes equipment, tools, services and digital solutions for machining, mining, rock excavation and rock processing. In 2023 the Group had approximately 41,000 employees and revenues of about 127 billion SEK in about 150 countries within continuing operations.
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