Arabic speaking Pre Collection Agent

3 weeks ago

Stockholm, Sweden Froda Full time

About Froda

Froda was founded in 2015 with a clear vision – to revolutionize the banking experience for entrepreneurs by making it easy and affordable to invest in their ideas. Today, we are one of Sweden's fastest-growing fintech companies with large international growth plans. We are a creative tech company with the ambition to turn a historically expensive and unfair industry into something ethical and sustainable by promoting entrepreneurship.

Our mission to revolutionize the banking experience for entrepreneurs is not only reflected in our products but also in our workplace. By fostering a culture of respect, collaboration, and continuous learning, we provide opportunities for personal growth and professional development. Join us in transforming the banking industry and be a part of our journey to empower entrepreneurs. 

 

About the role

Are you an Arabic speaking customer-focused professional with a passion for helping people and a talent for problem-solving? If so, we have the perfect opportunity for you

As a Pre Collection Agent, you will assist our customers with various payment solutions, with the aim of helping them get their repayments back on track. Therefore, it's essential that you can build trust and understand the customer's needs.

You must have excellent communication skills and the ability to handle sensitive conversations and data, make sound judgments, and create individual solutions to succeed in this role.

The phone will largely be your primary tool, so it's important that you are used to managing customer contacts. You should also be comfortable working in a fast-paced environment and be able to multitask effectively.

You will actively participate in developing processes and contribute to the ongoing enhancement of our internal pre-collection function, to ensure that we can take care of and serve our customers in the best possible way.

If you are a driven, customer-focused professional looking to join a dynamic team we encourage you to apply for this exciting opportunity at Froda.

Experiences and skills that can be relevant for the role: 

Fluency in Swedish and English, and be able to communicate in Arabic: You must be proficient in the three languages as a Pre Collection Agent serving the Swedish and European markets. You will need to communicate effectively with customers and colleagues in both languages.

Customer service or collection experience: Previous experience in a customer-facing role benefits this position. You should demonstrate a track record of providing excellent customer service and be able to handle customers professionally and courteously.

Problem-solving skills: As a Pre Collection agent, you will be responsible for helping customers resolve issues and present solutions to their problems. You should have strong problem-solving skills and be able to think on your feet to create creative solutions to customer challenges.

Computer proficiency: You will be working with various software and systems to support our customers, so you must be comfortable using a computer and have strong technical skills.

Attention to detail: Accuracy and attention to detail are critical in this role, as you will manage customer accounts and handle sensitive financial information. You should be attentive to detail and work efficiently and effectively under pressure. 

What’s in it for you?

Working at Froda is everything you can expect from working at a tech scale: fun and fast-paced. We are 80+ ambitious people who work together mostly at the office, with few scheduled meetings. The culture is friendly, with a get-shit-done attitude. At Froda, you will truly have freedom under responsibility. This means that you will have the ability to impact your own work and tackle a wider set of tasks.

Furthermore, you’ll get:

  • Fun & exciting work environment in a fast-growing and profitable scale-up
  • Competitive compensation package
  • Insurance and pension plan
  • Flexible work hours, and remote-friendly (but we have an office-first policy)
  • Fabulous office, and friendly culture that values work/life balance
  • Monthly after-works that are actually fun

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