Customer Service Agent

1 month ago


Stockholm, Sweden Anyfin Full time

Om tjänsten

I rollen som Operations Agent kommer du att jobba direkt med våra befintliga kunder i olika kanaler samt jobba med vår mest använda tjänst - Sänk din ränta Här hjälper du våra kunder till en bättre personlig ekonomisk situation genom att besvara frågor och funderingar via våra olika kommunikationskanaler.

Du kommer att analysera och utvärdera komplicerade kreditansökningar och fatta beslut utifrån vår kreditpolicy. Du har även själv ett stort eget ansvar att bedöma vem som är lämplig att få möjlighet att omfinansiera skulder eller inte.

Efter en tids arbete kommer du också bli en del av att utföra ansvarsområden inom ditt team samt bidra till att utveckla processer kring hur vi kan ta hand om våra befintliga kunder på ett ännu bättre sätt

Skills & Requirements

  • Kommunikativ, du vet innebörden av att ge tydlig service i såväl skrift som tal
  • Erfarenhet från liknande roll inom kundtjänst eller support
  • Analytisk, du har en förkärlek till siffror och har en god förmåga att hitta lösningar
  • Du har 1-2 års erfarenhet av kreditbedömning
  • Du trivs i en dynamisk arbetsmiljö där saker och ting ständigt rör på sig
  • Du talar och skriver flytande på Svenska och kan även kommunicera på Engelska

Vad kan vi erbjuda dig?

Fint kontor mitt i centrala Stockholm med trivsam företagskultur innefattande frukostar, regelbundna AW´s och fyllda läskkylar

Att vara en del av ett tight och familjärt team med en stöttande Team Manager

30 dagars semester = tid för både fjällen och stranden ️ ⛷️

Dator och mobil, är du team iPhone eller Android?

Friskvårdsbidrag

Givande och utvecklande arbete där du får chansen att påverka och utveckla vår kundupplevelse

Arbetstider : Vardagar 8-17 eller 9-18

Plats : Stockholm City

Start : Så snart som möjligt

Vi ser fram emot din ansökan

 

About Anyfin

Who are we?

Anyfin is an innovative startup with a mission to help people to become their best financial self. We know that money can be tricky for many, therefore we wanted to create an easier way of understanding and improving your finances.

What do we do?

Anyfin is a smart financial-app where you get a great overview of your spendings, income, subscriptions and much more. We also provide a service that helps lowering the cost of consumer loans and credits by reducing high interests, and removing unnecessary fees. Overall, the app is a great tool to understand your finances better.

What about the future?

We are constantly growing and by 2024 we will launch even more services. Fun, huh? Come join our journey and work with ambitious people from all over the world. (Our office is based in Stockholm.)

 



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