Sales Support Manager

7 days ago

Kungälvs Kommun, Sweden TN Sweden Full time

Join Our Team as a Sales Support Manager - Product Support

Are you a sales-oriented leader with a passion for developing individuals, teams, and processes in the marine industry? Look no further We are currently seeking a skilled and motivated Sales Support leader to join our Product Support team. If you are passionate about driving excellence in an after-sales team with project execution and ensuring customer satisfaction, this opportunity is for you

Company Overview:

Berg Propulsion has been a pioneer in the marine propulsion industry for over 100 years. Our innovative products and solutions are used in a wide range of vessels, including merchant ships, naval vessels, and offshore applications. With our commitment to quality, performance, and sustainability, we have built a strong reputation as a trusted partner in the maritime industry.

Position Overview:

As a Sales Support Manager in the Product Support area at Berg Propulsion, you will play a vital role in developing our capabilities to ensure continued growth through increasing capabilities and capacities serving our customers. You will collaborate closely with our regional sales offices across the globe and cross-functional teams, including Engineering, Sales, Supply Chain, and Sales Support, to reach objectives and exceed customer expectations. Your exceptional leadership, organizational, and communication skills will be instrumental in managing both the team and the sales challenges adhering to timelines, budgets, and quality standards. You will lead a team of seven employees, overseeing and managing after-sales support for Europe and the Americas, while reporting directly to the Product Support Director.

Responsibilities:

  • Lead and develop the Sales Support team within the Product Support area, ensuring successful delivery of after-sales services, spare parts, and customer support initiatives.
  • Be an active participant and contributor in the Product Support management team, driving the development of Berg Propulsion.
  • Develop and maintain project plans, timelines, and budgets, ensuring alignment with customer requirements and business objectives.
  • Collaborate with cross-functional teams to define project scope, goals, and deliverables, and allocate resources accordingly.
  • Monitor operational and project progress, identify and mitigate risks, and proactively address issues to ensure timely and successful deliveries.
  • Foster strong relationships with customers, understanding their needs and providing proactive support to drive customer satisfaction.
  • Track and report team and specific project performance and metrics, providing regular updates to stakeholders and reporting lines.
  • Continuously improve operations and processes required to enhance efficiency and effectiveness.

Qualifications:

  • Relevant previous experience in managing sales activities and teams in an international after-sales organization.
  • Previous experience as a leader or Project Manager/Coordinator with leadership skills.
  • Good interpersonal and communication skills, both written and verbal.
  • Ability to collaborate effectively with cross-functional teams and manage stakeholders' expectations.
  • Strong problem-solving and decision-making abilities in high-pace situations.
  • Results-oriented mindset with a customer focus and delivering initiatives and projects on time and within budget.

What we offer:

We offer the best of both worlds with our hybrid work setup—enjoy the flexibility of remote work while still benefiting from valuable in-person collaboration. Our stunning waterfront location on Öckerö/Hönö, with factories and offices right by the sea, provides a truly inspiring work environment.

At our core, we believe people are the heart of our business. That's why we prioritize employee wellness, team building, and engaging activities that foster a strong and supportive culture.

Beyond joining a fantastic team of talented colleagues and friends from around the world, you'll also enjoy:

  • An opportunity to really influence the global goal of reducing greenhouse gas emissions, driving change and making a difference in the industry.
  • Possibility to learn and share knowledge and experience with others.
  • Good employee benefits such as flexible working hours, good pension systems, health insurance, benefit bicycles, just to mention a few.

Why Join Us?

At Berg Propulsion, we value our employees and offer a dynamic and supportive work environment. You will have the opportunity to make a significant impact on our business while enhancing our ability to meet customer expectations, improve quality, reduce waste, and increase profits. We foster collaboration with both internal and external partners, ensuring a rewarding and fulfilling experience.

If you are ready to take on this exciting opportunity and make a significant impact in the maritime industry by delivering exceptional product support solutions, please submit your resume and a cover letter detailing your relevant experience and why you are interested in this position.

About us

BERG PROPULSION is one of the world's leading designers and producers of Controllable Pitch Propellers. We deliver fully customized main propellers, azimuth thrusters, transverse thrusters, and maneuvering systems.

We stand before exciting times with a transformation in the marine sector where electrification and automation will be key to fulfilling the environmental requirements. With our vision "to make global shipping safe and sustainable" in focus we want to be a part of this journey, driving development of tomorrow's solutions and contribute to a sustainable future for the industry.

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