Applications and Product Specialist
1 week ago
At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.
The PositionA healthier future. It's what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That's what makes us Roche.
In this role, you will provide expert training, application support, and process improvements, ensuring customer satisfaction. Acting as a strategic partner to sales, you will bring the customer perspective to key discussions. If you thrive in a dynamic environment, enjoy making a tangible impact and are willing to travel, this is your opportunity that would start within the Corelab area with openness for further growth.
The Opportunity
- Deliver comprehensive customer training, ensuring full functionality of solutions, including configuration, calibration, controls, and troubleshooting with related digital solutions.
- Provide expert application support, collaborating with regional specialists to efficiently manage and follow up on customer cases.
- Maintain accurate documentation in CRM and other relevant databases for case handling and reporting.
- Offer product and application expertise in customer interactions, tenders, and product life cycle management.
- Innovate training approaches by using global and regional initiatives.
- Stay informed on product developments and competitor activities.
- Support sales teams in opportunity development.
Who You Are
- Agile and adaptable, with strong self-leadership, planning, and problem-solving skills.
- A skilled communicator who builds trustful relationships and delivers engaging training sessions.
- Curious and open to digital solutions, continuously seeking ways to enhance customer experience.
- Hold a degree in Science, Biomedical Analysis (BMA), or equivalent relevant experience.
- Have at least five years of experience in a laboratory setting relevant to Roche, with proven training experience.
- Proficient in Swedish and English, with experience in a healthcare private company setting, sales and support of in-vitro diagnostics (IVD), or digital solutions being a plus.
This role requires adherence to legal, technical, and organizational requirements for information security. If you are ready to contribute your expertise and drive excellence in application support, we would love to hear from you
Who we areA healthier future drives us to innovate. Together, more than 100'000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
Let's build a healthier future, together.
Roche is an Equal Opportunity Employer.
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