System Administrator and IT Support in Gaming
4 weeks ago
YOU MUST BE A CITIZEN OF THE EU OR EEA OR HAVE VALID WORK PERMIT TO WORK IN SWEDEN.
Do you have a passion for gaming and IT operations? As a part of my3Twelve team, you will have an opportunity to be a System Administrator while helping with IT support for our clients to deliver experiences that meet the needs of customers. My3Twelve is seeking a proactive and skilled System Administrator with 2-3 years of experience in a corporate setting and who has a passion for gaming. The ideal candidate will be responsible for maintaining our IT infrastructure, ensuring system performance, and providing technical support to staff.
Key Responsibilities
- Monitor and maintain servers, networks, and computer systems
- Install, configure, and troubleshoot hardware and software
- Perform regular backups and disaster recovery operations
- Ensure security and privacy of networks and computer systems
- Implement and maintain system updates and patches
- Coordinate with multiple clients, balancing various tasks, and navigating competing expectations
- Collaborate with other IT team members to resolve issues and improve system performance
- Be front line for technical improvements, including desktop support and troubleshooting hardware and software issues
- Perform the IT-related tasks for the on and off-boarding process (PC build-out, dev kit setup, etc.)
- Develop and own a process for managing requests including how issues are tracked, status is communicated, and resolved
- Identify, advocate for, and implement changes for the IT helpdesk process workflows based on requirements
- Work on both tactical (day-to-day) and strategic (long-term) projects
- Learn and implement best practices from other IT pros across organizations
- Lead the effort to evaluate and recommend hardware for various disciplines
- Document IT procedures and system configurations
Qualifications
- 2-3 years of experience as a System Administrator or similar role. Service-minded, positive, can-do attitude
- Bachelor's degree in Computer Science, Information Technology, or related field
- Strong knowledge of operating systems (Windows, Linux)
- Ability to work independently and as part of a team
- Experience with network administration and network security
- Experience with configuring Azure virtual machines
- Experience with ITIL process-based helpdesk system
- Experience with a ticketing system such as JIRA Service Desk, Autotask, Kaseya, or comparable helpdesk systems
- Experience with corporate environments: AAD, AD, Directory Services, ADO, SharePoint, etc.
- Extensive knowledge of client hardware for setup, optimization, and troubleshooting
- Knowledge of authentication issues and resolutions
- Knowledge about basic network issues and resolutions
- Knowledge of printing and common issues
Highly Recommended
- IT Operations/Engineering experience with a Game Studio
- Experience writing code/scripts in C# or PowerShell
- Experience troubleshooting client related issues in a corporate environment and the restrictions that come with said environment
- Certifications such as CompTIA Network+, CompTIA Security+, or Microsoft Certified: Azure Administrator Associate are a plus.
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