Multi-Site Store Leader Stockholm, Sweden Permanent Full-Time

Established in Somerset in 1971, Mulberry has grown to be the largest maker of luxury leather goods in the United Kingdom. With a contemporary take on British heritage and a focus on responsible craft, our ambition is to create progressive luxury.

Sustainability has been part of the Mulberry ethos since the brand's inception. In recognition of our purpose-driven approach, in 2024 we proudly achieved B Corp Certification.

Today, we are a global brand, but our values remain the same; we are committed to improving our impact on people and the planet. If these are values you share, we would love you to join our team.

The Role:

As a Multi-Site Store Leader, you will partner with your team to deliver growth, maximise sales and create a stimulating, inspiring and inclusive working environment through supporting, coaching, and developing your team. Your ultimate goal is to ensure truly memorable client and employee experiences for your store and region. Creating an enjoyable and engaged team culture will be at the heart of your success.

Based in store, you will epitomise Mulberry by living the values and delivering the highest standards. You are able to spot and react to commercial opportunities for your store and within your region. You will drive projects, building strong relationships with central functions to help influence and drive the success and the future growth of the business.

Experience Focused:

1. Ensure customer first approach to everything you and your team do, embodying the 'Mulberry Mindset'.
2. Lead the delivery of 'Mulberry Mindset' to an exceptional level across your Management and Experience Expert team, using effective leadership and coaching tools to develop your teams.
3. Lead and inspire your store team to always deliver an exceptional customer experience driving customer satisfaction and brand loyalty.
4. Be an ambassador of the Mulberry Brand always showcasing your passion and knowledge.
5. Foster a positive in store experience by ensuring all stores are treating all customers and staff in a fair and consistent manner.
6. Develop a strong up to date knowledge of local area, industry news and current affairs to support business decisions.
7. Responsible for ensuring all team members engage, develop and maintain relationships in a personalised way with all customers using a variety of clienteling tools.
8. Using the clienteling tools provided monitor and evaluate your regions performance, collaborating with your management team to identify opportunities for growth.
9. Maintain a good awareness of VIP and core customer base in your stores, partnering with your management team to ensure these relationships are nurtured and developed; always striving to find new and innovative ways to create connections.
10. Ensure customer data capture targets are met across the region.

Develop the Best:

1. Motivate, develop and empower your Managers through coaching and training during regular store visits and meetings.
2. Hire, retain and develop a high performing team using recruitment and training materials available to you, developing succession plans for future growth.
3. Ensure new team members at all levels are inducted into the business adequately.
4. Work with your management team to lead, reward and recognise key contributions and achievements of your team.
5. Responsible for ensuring effective long-term workforce planning that is aligned to budget and communicated in advance to the team.
6. Work with your management team to promote the engagement and completion of all training materials ensuring training compliance expectations are met and knowledge is embedded and shared.
7. Nurture a culture that embraces feedback; give praise, share successes, coach and challenge.
8. Lead and support your management team to ensure they are managed fairly and consistently, ensuring the use of relevant HR policies and procedures.

Future focused:

1. Attend and take an active role in meetings; contribute ideas to brand strategy.
2. Maintain an up-to-date knowledge of brand events, new products and services.
3. Seek and identify opportunities to expand your knowledge, skills and experience through internal and external development opportunities.
4. Be open and willing to take on additional responsibilities to support your line Manager and the wider business to drive development.
5. Be an expert within your field and a key contributor to the success of Mulberry.

Communicate and build relationships:

1. Build an open and inclusive environment which fosters collaboration and teamwork.
2. Liaise with internal and external parties as necessary – i.e. Marketing, HR, Recruitment, Retail Operations, Local Associations.
3. Use appropriate communication tools to effectively deliver messages, whilst adapting your style and approach to your audience.
4. Actively listen and seek to understand and resolve issues, supporting and guiding your management team as needed.
5. Work with your Store Leaders to ensure effective prioritisation of all key store activities to ensure they are planned and communicated in advance for their successful delivery.
6. Build effective relationships and partner with Host Store/Centre Management to the advantage of Mulberry and the partner store/centre.

Drive Results:

1. Lead the store management teams to take ownership over their business in order to identify and present commercial opportunities to relevant stakeholders.
2. Accountable for managing your store budgets; tracking your staffing costs and other overheads which may affect the profitable performance of your store.
3. Partner with the management team to plan, forecast, report on sales and business performance and other business KPIs to maximise performance.
4. Work with your management team to ensure accurate reporting on all merchandise/stock; for stocktake auditing; identify issues and resolve stock loss issues; adopt best practice procedures with store team to reduce and avoid loss.
5. Ensure company VM guidelines are followed and take pride in how product and fixtures are stored and maintained. Ensure the same high standards are implemented across your store and region.
6. Accountable for ensuring the accurate completion of checks across the store to ensure the store is a safe environment, reporting any concerns to head office in line with company policy.
7. Project manage any new store openings or store closures when required.
8. Use your initiative to make decisions, find solutions and react positively to change.

Culture:

1. Understand and demonstrate the Mulberry employee values and behaviours: Be Bold, Be Imaginative, Be Open, Be Responsible.
2. Support Mulberry to deliver an inclusive culture, through behaving in a way that is open-minded and respectful towards others, and understanding that your views, opinions, and experiences may not always be shared by your colleagues.
3. Act as an ambassador for Mulberry and communicate positively about the brand.

Sustainability:

1. As a certified B Corp business, it is important to incorporate environmentally responsible practices into your work wherever possible. Support the business's 'Five C's' strategy in addressing and improving Climate, Cultivation, Craft, Culture and Circularity. Promote a greener, more sustainable future.
2. Support to foster an environment where diversity is embraced and all individuals feel valued, respected and included. Promote equity, empathy and understanding and demonstrate this commitment within your internal and external communities.

We will need you to be:

1. Inspiring
2. Engaging
3. Agile
4. Perceptive
5. An experienced Leader (preferably within luxury fashion but not essential)
6. In love with fashion

What we can do for you:

1. Competitive basic salary
2. Bonus
3. Product allowance
4. An enviable staff discount and exclusive access to staff sales
5. Extra day off for your birthday
6. Pension Contributions & Life Assurance
7. Training and development opportunities- including full access to LinkedIn Learning
8. x2 paid volunteering days per year
9. Access to Help@Hand - a wellbeing service featuring remote GP appointments, mental health support, physiotherapy, personal training & retail discounts

Mulberry is an equal opportunities employer and we are passionate about hiring and developing the best talent. All hiring decisions are made only on the basis of qualifications, skills or experience and as they relate to the particular role. If you need us to make any adjustments to our application or interview processes to enable you to be at your best, please email us at talent@mulberry.com.

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