Customer Success Representative French speaking

4 weeks ago

Stockholm, Stockholm, Sweden Betao AB Full time

QUI SOMMES-NOUS ?

Betao est une start-up franco-suédoise, composée d'une soixantaine de passionnés et basée en plein cœur de Stockholm. Notre activité se concentre sur deux de nos marques françaises : le Portail Auto-Entrepreneuret Educademy.

Nous accompagnons depuis presque 10 ans les porteurs de projets dans toutes leurs formalités, de la création au développement de leur activité.

Le Portail Auto-Entrepreneur est l'un des plus grands sites français d'accompagnement à la création d'auto-entreprise et nous gérons la plus grande communauté d'auto-entrepreneurs de France.

Si tu as envie de travailler dans une entreprise à taille humaine, dans une ambiance de travail dynamique mais sans stress inutile, avec des collègues passionnés et que tu as aussi soif d'apprendre, alors tu devrais te plaire chez nous

OK, MAIS QUELLES SONT LES MISSIONS ?

Afin d'accélérer notre développement, nous recherchons un/une Customer Success Representative pour le Portail Auto-Entrepreneur.

Ce poste, en contact direct avec nos clients, vise à les accompagner, par téléphone, dans les démarches administratives liées au lancement de leur activité ; avant, pendant et après la création de leur auto-entreprise.

Ce poste ne nécessite pas de formation juridique, juste une tête bien faite.

Tes missions consistent, de manière non limitative, à :

  • Accompagner et guider nos clients entrepreneurs dans la constitution de leurs dossiers de création d'entreprise vis-à-vis de l'administration française ;
  • Apporter des réponses précises aux questions qu'ils se posent quant à la création de leur société, dans le respect de la charte qualité fixée par l'entreprise ;
  • Accompagner et guider nos clients dans l'activation et l'utilisation optimale de notre outil de gestion ;
  • Mettre en avant les services de Portail Auto-Entrepreneur afin de favoriser la rétention clients ;
  • Être force de proposition afin d'optimiser les process et l'organisation du service.

EST-CE QUE JE CORRESPONDS ?

Avant tout, nous recherchons une personne motivée et proactive souhaitant être un des moteurs de la croissance de notre société

Tu es potentiellement le/la candidat(e) idéale si:

  • Tu as déjà une expérience en relation clients ou en vente par téléphone, de préférence dans le domaine des logiciels SaaSou dans des industries connexes ;
  • Tu possèdes de bonnes capacités relationnelles et rédactionnelles ;
  • Empathique et pédagogue, tu es orienté(e) vers les solutions visant à satisfaire chacun de tes clients ;
  • Tu fais preuve d'écoute active et tu as une force de persuasion. On dit même de toi que tu as une fibre commerciale ;
  • Tu as un fort esprit d'équipe et apprécie le partage de connaissances dans le cadre de travaux de groupe ;
  • Tu es rigoureux(se), organisé(e) et attentif(ve) aux petits détails qui font la différence ;
  • Tu as une appétence pour le domaine de l'entrepreneuriat ;
  • Une bonne compréhension orale comme écrite de l'anglais est également souhaitable.

POURQUOI NOUS REJOINDRE ?

  • Une équipe sympa, dans un bureau sympa, dans une ville sympa
  • Un poste qui feraappel à ta matière grise
  • Tu auras la possibilité d'avoir un impact sur la vie de milliers d'entrepreneurs
  • Une formidable opportunité de rejoindre une entreprise en pleine phase de scale up
  • Nous offrons des avantages comme la prise en charge des activités sportives, complémentaire retraite, mutuelle.

INFORMATIONS COMPLÉMENTAIRES

  • Date de début souhaitée : Dès que possible
  • Type de contrat : CDI
  • Langue de travail : Français
  • Localisation : poste à pourvoir dansnos locaux situés à Stockholm, Suède
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