Chief Customer Officer

2 weeks ago


Stockholm, Sweden Sandvik Mining and Rock Solutions - World Trade Center Full time

To stay ahead of the market and take our customer centricity to new heights, we are now looking for a Chief Customer Officer to join us at Sandvik Mining and Rock Solutions (SMR).

In this new and pivotal role, you ensure our business grows to the next level by increasing collaboration and agility within our dynamic sales organization. You report directly to the President of SMR and become an essential part of the management team.

Some words about us

We are a leading supplier of solutions for the mining and infrastructure industries. With passion, expertise and an innovative mindset, we provide our global customers with the best overall experience, and our technologies help enable the sustainable mine of the future.

Your mission

By hosting, supporting and empowering our 14 Sales Areas, Global Account Management Team, and Sales Platform Team, you drive a streamlined reporting structure that enhances our responsiveness to global market dynamics. You maintain and strengthen the collaboration between our Sales Areas, as well as towards the SMR divisions, to enable quicker and more informed decisions and keep us ahead of geopolitical developments and market shifts.

Sales Area VP’s, Global Account Management Team, and Sales Platform Team will report directly to the CCO.

This role is based in Stockholm, Sweden.

Your profile

We are looking for a visionary leader with a passion for driving customer-focused strategies and achieving business excellence, and a background within the mining or infrastructure industry. The ideal candidate has extensive experience in sales leadership, a proven track record of managing global accounts, and the ability to navigate both complex market dynamics and decentralized organizational structures. Naturally, your communication skills in English must be excellent.

Strong collaboration skills and the ability to make informed decisions quickly are essential, along with being a good communicator, networker and negotiator. You grow our business and the people around you through empowering, influential and credible leadership, and you create a genuinely collaborative environment with a broad set of stakeholders.

Our culture

At Sandvik, we’re tech driven, innovative and entrepreneurial. We believe that success is a team effort so we value diversity and are committed to creating an inclusive culture where people can be themselves and reach their full potential. We invest in supporting each other, learning together and celebrating our differences.

Contact information

For further information about this position, please contact:

Frans-Olof Laurentz, HR Business Partner at frans-olof.laurentz@sandvik.com

How to apply

Please send us your application through our application system as soon as possible and no later than February 18, 2025. Job ID: R0074261. Please note that we don’t accept applications by e-mail.

Our recruitment process is open and fair – we welcome all applicants and evaluate every unique application in line with the specified requirements profile, to find the best match for the position.

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