Tech Lead

1 week ago

Stockholm, Stockholm, Sweden Scandic Hotels Group Full time

Scandic Hotels is the largest hotel operator in the Nordics with a network of about 280 hotels and 58,000 hotel rooms in operation and under development in six countries. 2024 continued the momentum from our record-breaking 2023, with strong results and further investment in digital guest experiences. We're financially and commercially stronger than ever and we're accelerating our digital journey even further.

We are looking for a Tech Lead / IT Project Manager to join our team. In this role, you will build and lead a tech team focusing on modernizing and optimizing key parts of our systems and services related to B2B sales. This role offers the opportunity to make a meaningful impact in a key focus area for Scandic, shaping the future of our sales and customer service technology to ensure alignment and efficiency across all markets to improve communication with our customers.

You will work closely with business stakeholders and collaborate across countries to optimize systems and processes. This position requires technical expertise within CRM and call center platforms and includes overall budget responsibility as well as leading and mentoring tech team members. You will report to the Head of Tech for Customer Journey.

Main Activities:

  • Ensure stable and efficient platforms, owning the technical development and roadmap.
  • Collaborate with business stakeholders and local units to unify processes and ensure effective communication across departments.
  • Implement new and oversee the configuration and maintenance of existing CRM and call center platforms, focusing on process improvement and optimization.
  • Lead and mentor tech team members, promoting collaboration and engagement.
  • Manage vendor relationships and negotiate contracts.

We are looking for someone who is passionate about technology and excited about the opportunity to drive significant change. As this is a new role, and with so much happening, we can promise you plenty of challenges and fun as this area continues to grow and evolve.

Experiences you bring and share with us:

  • Strong background in IT Project Management.
  • Excellent stakeholder management and communication skills.
  • Confirmed leadership experience with the ability to guide and mentor tech team members.
  • In-depth knowledge of the technical setup and optimization of CRM and/or call center platforms.
  • Full working proficiency in English, Swedish, or another Scandinavian language is highly meritorious.

About Scandic:

Scandic Hotels is highly committed and proactive when it comes to Diversity & Inclusion initiatives. We are also a responsible corporate citizen and actively engaged in sustainability efforts. We have a long legacy of driving sustainability action in the hospitality industry. With around 20,000 team members, over 10 million guests, and 4 million meetings a year – we have great power to drive transformation and inspire change at scale, for a better and more sustainable tomorrow.

Our HQ is situated in newly renovated spaces, of course with a wonderful hotel vibe :) right by Hagaparken on Sveavägen 167 in Stockholm. We love to be in the office but are a flexible workplace and offer a hybrid setup that suits our team members. Join in on our warm and inclusive culture and take part in all our different social activities.

How to apply:

We welcome applications in either Swedish or English.

We are not able to provide any relocation assistance and will therefore only accept applicants already based in Sweden.

Due to GDPR, we only accept applications through our website.

We're excited to hear from you soon

#J-18808-Ljbffr

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