After Sales Technical Specialist

3 weeks ago

Västerås, Västmanland, Sweden Ängsgärdet Full time

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. That's our story. Make it your story.

Your role and responsibilities

Join our global team as a Digital Technical Support Specialist, where you'll work with cutting-edge process automation products within the Energy, Process, and Marine industries. This role offers a unique blend of independent work and collaborative problem-solving, allowing you to influence your workday and engage with a variety of technical challenges.

Your Responsibilities

  • Assist customers in digitalizing their automation solutions with ABB's digital offerings.
  • Build an understanding of ABB's Digital Infrastructure.
  • Analyze user problem descriptions, review log files, perform remote diagnostics, and reproduce issues in a lab environment.
  • Cooperate with R&D organizations, front-end teams, and end customers.
  • Work with software development teams to incorporate supportability requirements as fault tracing tools and guides and logs.
  • Occasionally participate in field/site activities to diagnose and resolve complex issues or conduct system health checks.
  • Stay updated on our digital products and third-party technologies.
  • Enjoy a flexible role where you can influence your workday and engage in technical discussions with colleagues.

Qualifications for the role

  • Background in process automation, servicing, maintaining, or commissioning systems, or a degree in a related field.
  • Familiarity with ABB PA PCP products and third-party technologies like Red Hat OpenShift, Kubernetes, and virtualization.
  • High level of self-motivation and a desire to learn new technologies.
  • Demonstrated sense of ownership and responsibility, working both independently and in a team.
  • Proficiency in Swedish and English.
  • Open to domestic and international travel when required.

More about us

Bring your very own sense of pride and purpose as you help us drive forward the Fourth Industrial Revolution – creating a sustainable future for our planet, and your career. Join ABB and harness the power of our diverse global network, as you collaborate with and learn from our world-class teams. Above all, challenge yourself every day. Let's write the future, together.

We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe. #MyABBStory

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