Visitor Experience Manager
4 weeks ago
Do you want to take up the position working with Visit & Guide management within the Communications department, as part of the Event Experience team? An exciting opportunity to be part of the transformation journey within Communications and shaping the future of experience-based communication
At Scania, we are leading the shift towards a sustainable transport system, transforming from a traditional heavy vehicle manufacturer to a provider of complete sustainable transport solutions. Our commitment to innovation and excellence is showcased through our Experience Centre.
In Central Communications, our mission is clear: drive sustainability, customer profitability, and employee engagement, all based on the foundation of "Driving the Shift". As trusted experts in communication, we're passionate about executing our tasks with precision and purpose.
Our experience office is the cornerstone of Scania's event experience planning, prioritizing assignments with clear KPIs and working to ensure a seamless customer journey. Our dedicated team maximizes productivity, managing bookings, staffing showrooms, and organizing visits, events, and guided tours in production areas. Our goal is to deliver an exceptional brand experience in line with our Visitor Operating Standard.
To ensure the continuity of our visitor operations, a constant dialogue with our contacts in the production areas is required to ensure both safety and a premium experience for our visitors. This is where you come in As a bridge between visitor operations and daily production, your communication ensures that our Guides and Guest Coordinators are well-updated and informed of any changes that affect our visits. Your responsibilities will also include being part of our global visitor network and, in consultation with our Showroom Developer, maintaining and developing our visitor areas in production.
Statistics and data analysis to support business decisions and reporting are part of the work, along with the responsibility for managing invoices, budgets, and purchasing agencies and materials for your area of responsibility. Previous holders of this role have also had a Master Trainer responsibility to further educate and recruit new guides to our operations, which has included, among other things, script updates etc. If you have experience in something similar, it is a merit but not a requirement as we have the opportunity to solve this in other ways.
- Act as the primary contact person for PRUs (production units) regarding security issues, deviations, and production adjustments that affect our visits
- Coordinate and develop visit areas and visitor experiences
- Coordinate content creation, implementation, and improvement of information flow in our visit areas in collaboration with the Showroom Developer
- Perform data analysis to support business decisions and reporting. Develop dashboards to visualize statistics and other KPIs
- Handle invoicing and other administrative tasks related to assignments
• Experience in project management and coordination
• Strong analytical skills and accustomed to working with data and reporting tools
• Experience in financial tasks such as cost monitoring/invoicing is meritorious
• Good communication skills and accustomed to collaborating with various stakeholders
• Technical knowledge, especially in content management systems, is a plus
• Experience in conducting training and/or writing/updating scripts is advantageous
• A university degree is a plus but not required
We offer a dynamic, flexible workplace with hybrid work options, including Scania Sergel and Midway hubs. With a structured development plan and courses, Scania supports your career growth both locally and internationally.
Benefits include training at our health center Gröndal or wellness allowance, result bonus, flexible hours, and company car leasing. Scania also hosts events for employees and their families, and Stockholm residents enjoy direct access to Södertälje via Scania Job express buses.
For more informationPlease contact Sara Hultman, Head of Experience Centre & Experience Operations (CEN).
08-553 743 77, sara.hultman@scania.com
The application shall contain CV, personal letter and relevant certificates.
Please apply as soon as possible via scania.com, latest February 2, 2025. Interviews will be initiated continuously.
A background check might be conducted for this position.
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