System Operations Analyst

2 weeks ago


Stockholm, Stockholm, Sweden Nasdaq Full time

Nasdaq Technology is searching for a System Operations Analyst to join our Corporate IT team in Stockholm. This is an excellent opportunity for a proactive and highly motivated individual looking to advance their career.

In this role, as a System Operations Analyst, you will primarily handle infrastructure support for a recently acquired software house. You will collaborate with a small and enthusiastic team to proactively address client issues. This client-facing position will require you to work independently, reporting to a local team lead with support from a 24/7 Service Desk.

Main responsibilities:

  • Desktop infrastructure support within global team, closely collaborating with your manager/team to provide proactive solutions for Windows/Linux/Apple infrastructure issues
  • Serve as a local point of contact for all end-user inquiries and problems, ensuring effective documentation and sharing of applicable solutions
  • Partner with your team to uphold high levels of support and enhance system availability
  • Establish and maintain SLAs and compliance within the corporate financial setting
  • Manage and improve Windows systems and deployment processes, ensuring thorough documentation of issues and comprehensive client support for problem resolution

We seek an individual with:

  • Minimum 1 year in a Support role with emphasis on face-to-face communication, ability to handle multi-client support, workload prioritization, and multitasking
  • Proficiency in Microsoft infrastructure and products such as Win 11, Win 10, and the Office application suite
  • Experience in troubleshooting and supporting Office 365
  • Essential experience with Active Directory (domain admin level preferred)
  • Practical knowledge of networking LAN/WAN, TCP/IP, VPN
  • Practical understanding of PXE imaging service with focus on multiple operating systems (Windows, Apple, Linux)
  • Beneficial understanding of MAC OS desktop environment and troubleshooting

What's it like working at Nasdaq?

Nasdaq is a dynamic and entrepreneurial organization that encourages everyone to take initiative, challenge conventions, and take calculated risks. We aim to create an inclusive culture where everyone can contribute authentically, fostering connection, support, and empowerment. We operate on a Hybrid-First model that values work-life balance and well-being.

What do we offer?

At Nasdaq, we equip our employees with the tools and opportunities needed to build a successful career, with a compensation package including annual bonus potential, equity grants, and an employee stock purchase program. Nasdaq Sweden provides 32 days of annual leave, flexible health insurance, career development initiatives, and more.

This is a full-time role based in Stockholm, Sweden. As the application process is ongoing, kindly submit your application in English promptly.

Come as You Are

Nasdaq is an equal opportunity employer. We welcome applications from qualified candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity, veteran status, genetic information, or any other legally protected status.

We ensure that candidates with disabilities receive reasonable accommodations during the application or interview process, essential job functions, and other work-related benefits. Please reach out to request accommodations.



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