Technical Account Manager

1 week ago


Stockholm, Stockholm, Sweden Philips Full time
JOB DESCRIPTION

Job Title

Technical Account Manager

Job Description

In this role you will monitor and manage the technical health and performance of a solution, provides proactive management of solution performance for assigned customer accounts. You will be the single coordination point for technical issue resolution and solution optimization, aimed at reducing technical support incidents. Role may manage multiple technical solutions.

You are a part of the Swedish Hospital Patient Monitoring team, where a professional but fun workplace atmosphere is valued, and a diverse multi-functional team will greet you. You will report to the Service Manager Sweden. The team is extensive and includes Account Managers, Product/Business Specialists, Applications Specialists, Project Managers and Field Service Engineers with a high level of experience from both medical engineering and clinical work in hospitals.

Your role:

Ensure proactive governance by:

Proactively identify and mitigate technical risks Review system logs to identify trends for proactive actions Drive and follow-up on escalations on Daily Management Board. Advise customer on how to maximize the use of existing solution & optimize technical environment Ensure Install Base of customer accounts are updated by responsible resource. Secure and ensure proactive governance by standard way of working prior to operational governance meetings with customers The Technical Account Manager is the ambassador of Philips, ensuring that all customers are satisfied while meeting or exceeding our business targets. Serve as a single point of contact to ensure systems are healthy, up and running Provide regular updates on solution performance Track outstanding support issues & engage with customer support, as a customer advocate, to drive resolution/ensure speedy resolution of customer issues or engage with product management/3rd parties to prioritize defect resolution and system/product enhancements Build & maintain trusting post sale relationships with assigned customer accounts Conduct annual technical health checks, document, and update unique site requirements & configuration, review change requests for completeness and compliance with support and customer requirements, and monitor system utilization Advise customer on how to maximize the use of existing solution & optimize technical environment Proactively identify and mitigate the impacts of reconfigurations, upgrades, or replacements of other customer systems Follow "FSE Guidelines" for the local market to ensure team consistency in delivering Philips services to customers

You're the right fit if you possess:

B.Sc or M.S in Electronics, IT, Medical or similar Fluent English required in addition to Swedish. verbal and written Previous working experience with medical devices and understand the special character working in the hospitals is preferable. Knowledge on networking (CCNA, CCNP, CWNA, CWTS or equivalent) and IT infrastructures (VMWare, Hyper V, SQL Server) is preferable A minimum of 2-3 years of related experience Customer first attitude Excellent understanding of all assigned Philips Hospital Patient Monitoring products and services Excellent written communication and documentations skills Mentor new employees on way of working with superior soft skills Excellent computer, PC, and internet skills Actively collaborates, sharing knowledge and experience. Ability to work independently and coach others, recommending where others might need further development and training. Has an important role in decision-making to provide the customer with the right solution. Fluent in English and Swedish (must have) willingness to travel and a clean driving license (must have)

#LI-EU



  • Stockholm, Stockholm, Sweden Philips Full time

    Job TitleTechnical Account ManagerJob DescriptionIn this role you will monitor and manage the technical health and performance of a solution, provides proactive management of solution performance for assigned customer accounts. You will be the single coordination point for technical issue resolution and solution optimization, aimed at reducing technical...


  • Stockholm, Stockholm, Sweden Philips Iberica SAU Full time

    Job TitleTechnical Account ManagerJob DescriptionIn this role you will monitor and manage the technical health and performance of a solution, provides proactive management of solution performance for assigned customer accounts. You will be the single coordination point for technical issue resolution and solution optimization, aimed at reducing technical...


  • Stockholm, Stockholm, Sweden Philips International Full time

    Technical Account Manager page is loaded Technical Account Manager Apply locations Stockholm time type Full time posted on Posted 6 Days Ago job requisition id Job TitleTechnical Account ManagerJob DescriptionIn this role you will monitor and manage the technical health and performance of a solution, provides proactive management of solution performance for...


  • Stockholm, Stockholm, Sweden Slotmill Full time

    Slotmill was founded in 2019 and is a game studio with an articulated focus on developing unique- and innovative slot games of the highest quality. Our client list is growing rapidly and includes well over 600 online casinos around the world. The team at Slotmill share a passion for online gaming and combined we have over 200 years industry experience...


  • Stockholm, Stockholm, Sweden PubMatic, Inc. Full time

    Select how often (in days) to receive an alert: Senior Publisher Technical Account Manager (programmatic advertising) Location: Stockholm, Blekinge, SE Department: Client Operations PubMatic (Nasdaq: PUBM) is an independent technology company maximizing customer value by delivering digital advertising's supply chain of the future.PubMatic's sell-side...


  • Stockholm, Stockholm, Sweden PubMatic Full time

    PubMatic (Nasdaq: PUBM) is an independent technology company maximizing customer value by delivering digital advertising's supply chain of the future. PubMatic's sell-side platform empowers the world's leading digital content creators across the open internet to control access to their inventory and increase monetization by enabling marketers to drive...


  • Stockholm, Stockholm, Sweden Intrum Full time

    At Intrum, you will grow by making a difference. You will do it in a highly international environment and in a supportive culture where effort counts.Are you our new Senior Technical Accountant?As a Senior Technical Accountant at Intrum you will ensure that all transactions are correctly accounted for in accordance with IFRS and group accounting policies and...


  • Stockholm, Stockholm, Sweden STACC Tech Full time

    Give yourself an outstanding opportunity to develop and shape your career in a dynamic andinternational environment At G+D Sweden, we are looking for a self-driven and creativeindividual to take on the role of Account Manager in our Sales team. This role offers the stabilityof a full-time and permanent position, providing a great foundation for your career...

  • Account Manager

    1 week ago


    Stockholm, Stockholm, Sweden Altair Engineering Full time

    Transforming the Future with the Convergence of Simulation and Data Account Manager – Enterprise Computing Do you like a challenge, are you a complex thinker who likes to solve problems? If so, then you might be the new Altairian we are searching for. At Altair, your curiosity matters. We pride ourselves on a business culture that enables open,...

  • Account Manager

    1 week ago


    Stockholm, Stockholm, Sweden Endomag Full time

    Title: Account ManagerSalary: Market Related depending on experienceLocation: 5-klövern region (Uppsala, Örebro, Västmanland, Dalarna and Sörmland)Work Structure: Remote | Field BasedEndomag is the global technology company that believes everyone deserves a better standard of cancer care. Many of the world's leading physicians and hospitals use our...


  • Stockholm, Stockholm, Sweden Randstad Full time

    Surveillance Systems in Sweden is growing rapidly and is now re-shaping the organization to accommodate more customer programs and internal activities to maintain and develop our strong position with customers. The Technical KAM role is broad and crucial and you will manage customer relationship, expectations and executions of external deliveries. One of...

  • Account Manager

    1 week ago


    Stockholm, Stockholm, Sweden Aura Personal AB Full time

    Are you ready to become our next rising star?About Us:Strada Motors is an authorized dealer for premium brands such as FIAT, Alfa Romeo, Jeep, Abarth, Isuzu, Dodge, and RAM Trucks. We are currently seeking our next account manager for our facility at Gärdet. As an account manager with us, you will be responsible for the facility's sales and creating new...


  • Stockholm, Stockholm, Sweden Wind River Full time

    Description Position at Wind River Territory Account Manager Location: Stockholm, Sweden Reports to: Head of Sales, Aerospace & Defense, EMEA Job Type: Regular, full-time The Job: The Wind River sales team are a power-house in our organization, ensuring customers engage in collaborative & strategic, long-term partnerships, allowing them to unlock the...


  • Stockholm, Stockholm, Sweden Freshworks Full time

    Job DescriptionAs a Senior Account Manager at Freshworks, you'll be responsible for driving sales into existing defined accounts in the Nordics region. Your accounts will all have strategic importance to the growth of the region. You will collaborate with teams across Freshworks to manage all aspects of the sales process including business development, lead...


  • Stockholm, Stockholm, Sweden Wind River Systems Full time

    Reports to: Head of Sales, Aerospace & Defense, EMEA Job Type: Regular, full-time The Job: The Wind River sales team are a power-house in our organization, ensuring customers engage in collaborative & strategic, long-term partnerships, allowing them to unlock the full potential of Wind River solutions. We strive to become the premier provider of...

  • OEM Account Manager

    1 week ago


    Stockholm, Stockholm, Sweden Renesas Electronics Full time

    Job DescriptionJob Purpose and Dimensions: To be responsible for developing France based OEM business.OEM Account Revenue : >50mils Euro/y with strong focus on development within the upcoming years, Support the OEM DirectorResponsible for OEM account management / business development, also collaborate closely with Tier1 sales team (revenue management,...


  • Stockholm, Stockholm, Sweden Erbe Full time

    Ihre Verantwortung As a regional account manager for Erbe Sweden you are responsible for driving all commercial activities in selected regions, preparing and executing on regional business plans and working actively on the field with Erbe ́s total product offering mainly in surgery, endoscopy, urology, gynecology and interventional pulmonology Achieve...


  • Stockholm, Stockholm, Sweden MPC Moving Picture Company Full time

    Company Description Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global...


  • Stockholm, Stockholm, Sweden Avepoint Full time

    Account Manager (m/f/x) – Stockholm/ Sweden or The Hague/ NetherlandsAbout AvePoint:Securing the Future. AvePoint is a global leader in data management and data governance, and over 21,000 customers worldwide rely on our solutions to modernize the digital workplace across Microsoft, Google, Salesforce and other collaboration environments. AvePoint's global...


  • Stockholm, Stockholm, Sweden Arista Networks Full time

    Job Description What Will You Do? Arista Networks is the pioneer and industry leader in the delivery of software-driven Cloud Networking solutions. We are seeking a Senior Named Account Manager to join our growing Sales organization. In this role you will utilise a consultative sales approach to cultivate client relationships for enterprise named...