Visitor Experience co-workers

1 week ago

Älmhults Kommun, Sweden Inter IKEA Group Full time
Jobbeskrivning

Våra Visitor Experience team ser till att våra gäster får uppleva vår genuina, varma och välkomnande atmosfär på alla våra olika mötesplatser inom IKEA i Älmhult . Vi ger en familjevänlig och inspirerande upplevelse, var du än möter oss. Detta gör vi genom att skapa en utmärkt upplevelse av våra mötesplatser och därigenom också möta våra gästers behov. Vi interagerar med våra gäster på IKEA Museum, IKEA Hotell, Meeting Center, Aktivitetshuset och många fler platser i Älmhult. Vi delar också gärna med oss av vårt IKEA-arv genom inspirerande berättelser om vår historia, livet hemma, heminredning och design. Vi ger våra gäster en inblick bakom kulisserna på IKEA och vårt varumärke.

Vi befinner oss nu vid startpunkten för en spännande resa i att bygga en ny organisation och funktion. Är du redo att hänga med på resan?

Vi söker nu flera nya kollegor till våra team. Som medarbetare inom Visitor Experience möter du våra gäster i receptionen på IKEA Hotell eller på IKEA Museum. Du guidar dem till alla våra spännande platser i Älmhult och/eller ger dem en guidad tur genom IKEAs historia. Du förväntas också att bidra till att driva och utveckla vår Hospitality agenda.

Dina huvudsakliga arbetsuppgifter kommer att vara:

  • Att få alla gäster att känna sig välkomna och säkerställa att deras upplevelse blir den bästa möjliga, oavsett var i Älmhult du träffar dem.
  • Koordinera aktiviteter som bidrar till gästupplevelsen och tillgodoser gästens behov.
  • Ge professionell service och kunna dela med dig av djupgående IKEA-kunskap och introducera gästen till Älmhult som en destination
  • Genomföra guidade turer
  • Förstå besökarnas behov och förväntningar och ta ansvar om oförutsedda situationer uppstår
  • Hantera betalningar på våra olika mötesplatser
  • Se till att alla områden är i skick som nya på daglig basis
Kvalifikationer

Vi söker dig som är älskar att ge service och skapa minnesvärda gästupplevelser. Du har alltid ett högt fokus på gästen och vill alltid överträffa gästens förväntan. Du brinner för IKEA varumärke samt vår kultur och våra värderingar. Du är en naturlig kommunikatör som utan problem kan kommunicera med människor, både en och en och i stora grupper, på både engelska och svenska. Vi ser helst att du har arbetat inom serviceindustrin tidigare och har god kunskap om digitala verktyg och system. Du är en naturlig problemlösare, som ser möjligheter till förbättringar istället för problem.

Kompetenskrav:

  • Några års arbetslivserfarenhet från serviceindustrin
  • Flytande i engelska och svenska, både i tal och skrift
  • Kunna fatta beslut och prioritera i en hektisk miljö
  • En lagspelare av rang som tycker om att samarbeta med andra
  • Svenskt arbetstillstånd, vilket gör dig berättigad att arbeta i Sverige
  • Minst 18 år
Ytterligare information

Vi erbjuder nu flera tillsvidareanställningar både på heltid och deltid. Våra arbetstider schemaläggs och fördelas 24/7 och vi förväntar oss att du har möjlighet att arbeta både dagtid, kvällar, helger och nätter. Då förmågan att kunna kommunicera med våra gäster i alla åldrar på bästa sätt är språkkunskaperna extra viktiga för oss. Därför kommer våra intervjuer kommer att hållas på svenska.

Vi är nyfikna på att veta mer om dig, så tveka inte - skicka in din ansökan redan idag och allra senast 31 Juli. Då vi är mitt under vår högsäsong så kan det ta lite längre tid än vanligt innan vi återkommer till dig. Misströsta inte, vi kommer återkomma så snart vi kan efter att vi läst din ansökan.

Har du frågor om rollerna är du välkommen att kontakta rekryterande chefer; Elin Nykvist, eller Klara Larsson, Vänligen observera att vi inte accepterar ansökningar via email på grund av GDPR.

Har du frågor angående processen är du välkommen att kontakta AnnaMaria Edring, eller Drago Maric,

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