Senior CRM Consultant
2 weeks ago
As a Senior CRM Consultant at SCHMACK, you will join a team of seasoned marketers and CRM lovers dedicated to foster SCHMACK's clients in achieving their objectives.
You bring demonstrated experience in data-driven marketing across channels, excelling in the development and management of campaigns that deliver measurable returns on investment. Your expertise spans multiple vertical markets, grounded in a deep understanding of the dynamics among businesses, brands, and customers, with a sophisticated grasp of the evolving role of data and technology in this context. Your role involves identifying growth opportunities and developing recommendations to foster the expansion of client relationships.
Key Responsibilities
- Lead the development of strategic omni-channel marketing plans.
- Drive CX ans CRM projects across Marketing and Product fluently.
- Serve as the subject matter expert in digital marketing, CX and CRM.
- Monitor current marketing trends, new technology solutions, and competitive strategies, translating them into actionable marketing ideas for clients.
- Develop trusted, long-term relationships with key client contacts and executives.
- Ensure the delivery of meaningful client value through a mix of best-practice solutions and original thinking.
- Collaborate with the SCHMACK team (account management, operations, creative, tech), and partner agencies to transform ideas into executable plans.
- Identify data points and measurements to demonstrate the impact of our approach and strategy on the client's business.
Qualifications
- Bachelor's Degree required.
- 5+ years' experience in data-driven marketing, specifically CRM, email, online/offline media.
- 2+ years working in an agency or consulting firm.
- Experience developing solutions to support the sale of new services to clients.
- Hands-on skills using data and research to guide decisions – proficiency in Google Sheets/Excel (ability to maintain complex spreadsheets) and research tools.
- Experience translating data analysis into actionable marketing recommendations and presentations – proficiency in Google Slides/Powerpoint.
- Comfort and experience working within a matrixed organisation in roles with a wide degree of latitude.
We believe in diversity and that different people and backgrounds bring different perspectives; perspectives that are imperative when working with CX.
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