Manager Outsourced SMB Telesales
2 months ago
The Opportunity
We are looking for a highly motivated and dynamic individual to take over sales management and revenue responsibility for the Central Inside Sales activities Nordics with a focus on small and micro customers.
You will be the liaison for the Inside Sales Team in Sofia, Bulgaria to steer the outsourced Inside Sales partner to ensure the continuous expansion of new and existing customer acquisition. You will be supporting the local strategy and the operational management of the external Inside Sales provider(s), including support for contract negotiations and roll-out of outsourced / nearshore inside sales concepts for your local market.
In your core supportive function, you will implement a harmonized and standardized Inside Sales approach and implement a homogeneous product- and service value proposition that fits with the sales strategy across Europe.
Day-to-Day Responsibilities
We look for big thinkers. People who can drive positive change, step up and show what’s next – people with passion, can-do attitude and a hunger to learn and grow. In practice this means:
Steer and guide the inside sales representatives team
Coaching and setting up training for the Inside Sales Team members
Support in setting sales targets, track operational KPIs and monitor daily operations
Suggest and implement improvements in the sales administration process and Sales Quality
Coordinate department projects to meet deadlines
Report on sales metrics and suggest improvements
Prepare monthly, quarterly, and annual sales forecasts
Ensure sales, finance and legal policies and procedures are met
Build an open-communication environment for your Inside Sales Business Partner
Liaise with Marketing and Product Development departments to ensure brand consistency and increase sales
Coordinate employee life-cycle within IT Systems and Access Rights for Worldline IT Infrastructure
Who we are looking for
2 years of previous working experience as an Inside Sales Manager
Hands on experience with CRM software (SalesForce or similar) and MS Excel
In-depth understanding of the sales process
Excellent communication, interpersonal and team management skills
Strong leadership skills with the ability to coach and motivate a team in a hybrid office setting with distributed team members
Strong analytical and organizational skills
Driven and ambitious individual with a strong desire to succeed
BSc degree in Sales, Business Administration or similar relevant field
Willingness to travel within Europe
Perks & Benefits
At Worldline you’ll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:
Pension plan
Health contribution
Health check – Every 2:nd year
Private Health Care Insurance (EuroAccident)
Parental pay and 12 months pension during parental leave
Opportunity to hybrid working according to company standard
Benefit portal with many great offers, plus more
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