Flight Operations
4 weeks ago
Flight Operations (project) Lead
We began by taking hotel bookings online over 20 years ago and we've been shaping the travel industry ever since. Today, we're building a platform that connects all parts of the trip – from accommodation to transport, flights, tickets, tours and much more
Our Trips Business Unit helps people get where they want to go, anywhere in the world. Whether customers want the freedom of a car, the convenience of a flight, the ease of a taxi or the economy of public transport, we make it all possible
Our team is passionate about helping people travel. They see challenges as opportunities. And they’re always ready for change.
A trip usually starts with a flight. The Flights team's mission is to offer a wide selection of flights, great value for money and the easiest end-to-end booking experience. We partner with our Strategic partner Etraveli Group to make our mission a reality and have ambitious joint goals over the next years. The Flights Strategic Partnership Operations team plays a key role in ensuring our collaboration is as efficient and effective as possible internally and with our Strategic Partner
The Strategic Partnership Operations Lead is responsible for taking the partnership with Etraveli to the next level as well as driving process improvements across key workstreams such as product development, ancillary launches and/or finance processes. The role is based in Stockholm and is working closely with our Strategic Partner, Etraveli Group.
The role will report directly to the Director of Strategic Partnership & Operations based in Stockholm and be part of our newly formed Strategic Partnership Operations team.
What you will do:- Work alongside a Business Operations Manager and Director of Strategic Partnership and Operations on taking the partnership with Etraveli to the next level.
- Identify improvement opportunities for communication processes between the Strategic Partner and Booking Flights team. Drive adoption of changes in communication practices in the Flights team
- Lead the end to end execution of smaller workstreams from setting up, structuring and driving, flagging issues, risks and decision making
- Define and drive the adoption of business processes and practices across such workstreams
- Support the Director of Strategic and Operations in running wider workstreams such as the ancillary workstream or the finance processes improvement workstreams
- Motivate change management within the Flights department to adopt new processes and ways of working
- Lead internal communications and set up internal communications processes around the Strategic Partnership
- You have excellent stakeholder management skills
- You are proactive and able to identify process improvements opportunities
- You have good commercial awareness and are able to understand basics of business drivers
- You are a fast learner
- You are comfortable working with teams and stakeholders based in different locations (Amsterdam, Stockholm, London and Athens)
- You are able to work independently and as part of a team
- You are able to summarize complex information in a simple manner
- You have great written and verbal presentation skills
- You are comfortable with change & a wide varied scope of tasks
- You uphold strict confidentiality and discreteness, particularly in handling sensitive information
Your experience:
- Experience of project management (as a full time project manager or as part of another role)
- Experience of process improvement and change management
- Strong stakeholder management skills and experience in influencing at management level (up to Director)
- Data analysis experience is a plus
- Strong communication skills
- Experience working in internal/external communications is a plus
- Experience working with external partners
- The role requires some business travel to our headquarter in Amsterdam around once per quarter.
- You may be required to work at Partner locations
#ThinkInclusion: Diversity, Equity and Inclusion at Booking.com
Diversity, Equity and Inclusion (DEI) have been a core part of our company culture since day one. This ongoing journey starts with our very own employees, who represent over 140 nationalities and a wide range of ethnic and social backgrounds, genders and sexual orientations. Take it from our Chief People Officer, Paulo Pisano: “At Booking.com, the diversity of our people doesn’t just create a unique workplace, it also creates a better and more inclusive travel experience for everyone.
We will ensure that individuals with disabilities are provided reasonable adjustments to participate in the interview process. Please contact us to request adjustments.
Read all about IDBW and the Employee Resource Groups (ERGs) at Booking.com here
Pre-Employment Screening:
If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.
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