Renewals Specialist

4 weeks ago

Stockholm, Sweden Optimizely Full time

At Optimizely, we're on a mission to help people unlock their digital potential. We do that by reinventing how marketing and product teams work to create and optimize digital experiences across all channels. With Optimizely One, our industry-first operating system for marketers, we offer teams flexibility and choice to build their stack their way with our fully SaaS, fully decoupled, and highly composable solution.

We are proud to help more than 10,000 businesses, including H&M, PayPal, Zoom, and Toyota, enrich their customer lifetime value, increase revenue and grow their brands. Our innovation and excellence have earned us numerous recognitions as a leader by industry analysts such as Gartner, Forrester, and IDC, reinforcing our role as a trailblazer in MarTech. 

Introduction

The Renewals Team owns the renewal experience working direclty with the customer driving the renewal to close while maximizing revenue and improving contracting terms. The Senior Renewal Speciliast is a key strategic partner to the GTM organziation working closely with Sales, Customer Success, Deal Desk, Finance and Legal ensuring timely and accurate customer renewals. As a senior member of the team they will also be responsible for mentoring and training new hires while contributing to process improvement across the team

Job Responsibilities

Acts independantly and autonomously in while being able to address all customer renewal related scenarios/questions with limited oversight Become the go to regional expert with regards to the renewal experience for all crossfunctional partners. Proactively identify lengthier renewal scenarios and maintain high on-time renewal rate providing weekly updates to leadership on renewal status Continuously iterate to and provide feedback on the renewal experience and be a driver of team process improvement Train, mentor and coach new hire Renewal Specialist Proactively advise customers and liase with internal partners on contract related documentation with limited assistance (i.e. MSA, DPA, Security Review, etc.)

Knowledge and Experience

Minimum of 2-3 years experience, in renewals, sales, customer success or account management with a strong preference for experience working with SaaS products Ambition to look for opportunities to expand the scope of the role and take on new projects High level of business acumen with a strong comfort having discussions with Director + level stakeholders as well as procurement departments Experience with creating/editing customer quotes and working with contracting terms across mid market and enterprise customers Excellent organizational skills with the ability to multi-task, prioritize and oversee a high volume of accounts Able to build relationships quickly and work across many cross-functional teams in a remote environment Must be self- motivated, goal-oriented, able to work independently with little oversight to deliver on deadlines and ensure timeliness of renewals

Education

Bachelors Degree preferred

Competencies

Adapting to ChangeDelivering High Quality WorkDemonstrating InitiativeInteracting with People at Different LevelsWorking with Ambiguity

Optimizely is committed to a diverse and inclusive workplace. Optimizely is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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