Service Dispatcher

Kalmar keeps global trade moving. Our innovative solutions contribute to every fourth container movement in the world and help transform the future of cargo handling. We believe in collaboration, delivering on our promises and that people make the difference.

Do you want to make your next move count? With us, you can.

You are an enthusiastic and motivated individual who is eager to be part of a fast-paced industry? Do you have the ability to effectively plan the jobs for our Service Technicians? Then you are at the right place

The below role is an incredible opportunity for you to kick start and flourish within a business that shows no signs of slowing down

In order to continue writing our huge success story, we from Kalmar are looking for a Service Dispatcher to join our team. This is an onsite position based in our Kista office, Sweden and reports directly to the Front Office Manager.

Main tasks and responsibilities

In this role you will be responsible for the daily planning for a team of 5-10 Service Technicians and lead the daily customer service for your team. You will also prepare and finalise service orders, including parts ordering and proactively plan service and ensure customer’s operation uptime. As a Service Dispatcher, you will work closely with various stakeholders in order to ensure customer satisfaction and prepare decision-making for the regional service manager to provide a basis for quotations.

You will also:

Approve the Technicians’ work time, daily Collect and compile information regarding warranty issues Keep customer contacts, contract conditions and maintenance plans up to date Cooperate with regional service managers to ensure efficient and profitable operations.

What you’ll need to succeed

Education:

At least high school education.

Experience:

At least 1- 2 years experience in a similar role.

Competencies:

As a person you are organised, structured and service minded.We hope you are a keen team player with the ability to plan efficient service delivery. You will also have to be a strong communicator who is:

Fluent in Swedish and English, both written and spoken Well-aware of emergency processes and procedures Ability to plan efficient service execution.

You will be part of

We believe in our people as it is our people who really make the difference. We always work in close collaboration with our customers, deliver on our promises and never walk away no matter how big the challenge. We succeed because we do it together. With us, you will have the opportunity to realise your potential and become an important member of our global team.

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