Customer Insight Project Manager

2 hours ago

Lund, Sweden Axis Communications AB Full time

Are you a person with deep passion for customer insights and market research and willing to leverage capabilities offered by technologies such as Generative AI? Then this could be something for you We are now looking for a Customer Insights Project Manager to join our team in Lund.

Who is your future team?
Our Market Intelligence team is comprised of professionals who share a passion for staying ahead of the curve in market trends, competitor activity, and customer behavior. We specialize in gathering, analyzing, and interpreting insights that drive business decisions within and beyond our global sales & marketing organization. As a member of our market intelligence team, you'll be part of a close-knit, international group of research experts that thrives on teamwork, diversity, and mutual respect. With a proven track record of success, our team offers a unique blend of camaraderie and professionalism.

What you'll do as Customer Insight Project Manager
The Customer Insight Project Manager manages and executes core global research initiatives. You will lead global research projects to enhance Axis' understanding of customer and industry performance from both customer and industry perspectives, while also uncovering stakeholder needs, preferences and experience through targeted projects. You will need to be a strong advocate for working with an outside-in perspective. You will manage and execute global quantitative and qualitative research initiatives. This includes full responsibility for some of our global KPI surveys.

Your role involves:

  • Project management: Initiate, scope, and manage customer insight projects from start to finish. This includes setting goals, developing timelines, executing tasks, and delivering findings
  • Stakeholder engagement: Collaborate with key stakeholders to define research needs, ensure project alignment with business objectives and creating insights project plans accordingly
  • Research execution: Identify necessary research, implement methodologies, and analyze
  • Insight communication: Present insights effectively to stakeholders and follow up on discussions
  • Cross-functional collaboration: Work effectively across departments to integrate insights into strategic decisions and enhance customer satisfaction
  • Training and support of our global network of survey champions

This role is based in Lund, Sweden, as part of the Market Intelligence team in Axis' Global Marketing organization. In this role, you will closely collaborate with our Customer Insight Manager.

Who are you?
We're seeking a collaborative individual with a deep passion for customer insights and market research and willing to leverage capabilities offered by technologies such as Generative AI. The ideal candidate is an autonomous team player with excellent end-to-end project management skills and combining strategic thinking with hands-on execution. We believe you are a person who knows how to identify what research is needed to achieve the desired scope, how to set up the process, work hands-on with data, and collaborate cross-functionally to get there.

We'd love to hear that you have:

  • Excellent project management skills
  • Experience in executing a wide range of qualitative and quantitative research projects, ideally in B2B
  • Knowledge of using research methodologies and tools, with the ability to judge what is the preferred way for any specific task
  • The ability to combine strategic thinking with working hands-on
  • A good business understanding and stakeholder management skills
  • Strong analytical skills with the ability to transform data into actionable insights and concise reports
  • Presentation and communication skills, including active listening and the ability to visualize and communicate findings in a clear, jargon-free form
  • Experience working in an international and cross-functional environment
  • A curious mind, i.e. the ability to ask questions and explore the unknown, finding solutions without all the answers in place
  • Fluent in English (Swedish a plus)

A higher-level education in marketing, brand management, economics or behaviorial science is desirable.

What Axis have to offer
By joining Axis, you will embark on an exciting journey of personal and professional growth. We will offer you a great introduction to Axis with training. Our team will support you, but also listen to your experiences and give you freedom to explore and realize your ideas. We are a fast-growing company that can offer you great career opportunities and a competitive package of benefits.

In exchange for your dedication, Axis offers you a job in an open, friendly, and professional environment. We work in an innovative and global organization that takes great pride in delivering world-class, high-quality products, services, and solutions to our customers. Working with us gives you an excellent opportunity to develop in an organization promoting professional and individual growth.

We want you to enjoy working with us, which is why we offer benefits such as flexible working hours, morning "fika" every day, Friday cake, company bonus, wellness allowance, health insurance and your very own Axis bicycle - to name a few.

Axis is an organization that values creativity and promotes teamwork and openness. With us you will grow both personally and professionally. You will be part of a team of great colleagues that enjoy going to work in the morning. Welcome

Ready to Act?
Axis is a company realizing the benefits of a diverse workforce. We know that diversity in groups creates a better working environment and promotes creativity, something that is fundamental for our success. We welcome all applications.

We go through applications continuously so don't wait - send in your application today

If you have any questions, please reach out to recruiting manager Joanne Kovacic,

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