Specialized Nutritional Advisor
4 weeks ago
Short Intro and About the Job
Do you have deep knowledge of medical nutrition, have interest in the healthcare environment and would like to join us on our mission to make the planet healthier through food? We are looking for a dedicated and responsible team-player to join our Medical Affairs and Market Access team today
In this role you will get the opportunity to work broadly with our consumer loyalty, ensuring that the voice of our customers is being heard and they feel supported through specialized nutrition advises and answers to product related questions. You will be the go-to person for questions related to our wide portfolio of products, and therapeutical areas. In collaboration with Medical, Marketing and Sales teams you will support the medical affairs activity plan for external parties. In this role you will report to the Medical Affairs and Market Access Manager and work closely with the marketing and sales functions.
About the job
The responsibility of this role is spread out on 2 pillars: Customer Care and Medical Support.
Customer Care:
Handle all inbound product and medical related calls and e-mails and respond to inquiries from customers, HCPs and patients as well as internal requests from commercial team. Complaint handling according to process. Coordinate and support the group of SNA in other Nordic countries by facilitating monthly sharing, relevant updates and best practice sharing, shared Q&A. Analyze Salesforce data collected in order to identify trends, week signals, and alert relevant functions if necessary.Medical Support:
Support Medical and Marketing team on content development, review and amendment of HCP/ patient materials, product sheets and medical content materials to secure scientific and credible communication. Support the Medical Affairs and Market Access Manager on creating medical education programs, identifying the speakers, and organizing the logistics for speakers at national and regional congresses and meetings, in line with policies and internal processes. On a regular basis, conduct medical/product training sessions, learning modules and presentations for the commercial functions including onboarding of new employees. BI (Business Intelligence) – Follow up on articles, trends and news related to focus areas and nutritional treatment. Keep the organization up to date by summarizing key points.
About You
This role is one of our key roles in ensuring our customers and patients voices are heard and cared for. Therefore, your personal profile is valued highly and we are really looking for someone passionate about people and health and nutrition. Other than the above, we also believe you will have the following competencies to succeed in this role:
Degree in nutrition / as a dietitian or other similar area Knowledge of medical nutrition. Good understanding of the healthcare environment, understanding regulatory policies on medical and scientific communication. Experience from Customer Service or similar customer oriented field. Full fluency in English and Swedish Verbal and written communication and presentation skills. Pro-active and self-motivated. Well-organized and strong self-management skills with ability to manage complexity. High personal integrity and ethical approach to business.Big focus will be put on personal qualities for this position, so do not hesitate to apply even if you lack experience in some areas described above. The role will be based in Solna, Stockholm, with limited travels.
About Us, We offer and What's next
At Danone we strive to have variety of benefits across our region in Nordics & Baltics and while regulations differ from place to place, we believe taking care of our people is the right thing to do.
Wellness contribution of 4000SEK/Calendar year 30 days of paid vacation/Calendar year Health insurance from first working day Pension Hybrid work opportunities Unlimited access to our online learning platforms and other amazing opportunities for your professional development Organization and Team eventsAbout Danone
Danone’s mission is bringing health through food to as many people as possible and we believe to do so we need a healthy planet. We have more than 100 000 employees worldwide built on three business categories: Essential Dairy and Plant-Based Products, Specialized Nutrition and Waters who all strive for our vision One Planet One Health.
Danone Nordics & Baltics have 500 employees based in Sweden, Finland, Denmark, Norway, Latvia and Lithuania. Our brand portfolio includes many trusted brands such as ProViva, Alpro, Activia, Actimel, YoPro, Nutricia and Aqua d´Or.
Also, did you know that as a B-Corp certified company, Danone meets the highest verified standards of social and environmental performance, transparency, and accountability?
How to apply:
You send in your CV and application in English by pressing "apply". Last day to send in your application is June 9th. The position may be filled before last application date since interviews are held continuously.
All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability status.
Danone AB with its registered office in Stockholm (Gårdsvägen 14, 169 70 Solna) is the controller of your personal data disclosed in the profile and in documents submitted during the recruitment process.
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#Li-Nordics #LI-NORBAL
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