Senior Site Reliability Engineer

2 months ago

Falun, Sweden Grafana Labs Full time

Senior SRE - Databases

This is a remote position and we're considering candidates in EMEA

About the role:

We are looking for a Senior SRE to help us support our highest value Grafana Cloud customers by increasing the reliability of our Cloud databases that are based on Mimir, Loki, Tempo, and Pyroscope. We provide these databases as a SaaS product from AWS, GCP, and Azure across all regions.

The High SLA SRE team is a new team within the Databases department, that owns the environments (customer and product cells) for our largest customers, and acts as an overlay to existing teams that run the databases within the system. As an SRE within the team, you own the configuration of the software via and , being involved with the for new features, shepherding releases to the environment and ensuring new releases do not degrade the SLOs or user experience for the customer (learn what is special about each of these customers, and mitigate risks that might be produced by a change in the software), directly contributing design docs, code, PR review, and other engineering activities to the databases to further improve reliability for the customer, observability of the customer stack, and making recommendations to customers about their use of the system to further improve reliability.

Like all SRE roles there is an on-call element, unlike other roles this one is a shared pager where “if the Mimir team are paged for this customer, then we are also paged”, this allows you to focus your response on the experience the customer has, whilst also being supported by another on-call engineer who will focus on the system. As a company, we hire globally (remote-only) to ensure our on-call is as healthy as possible, and aligned to 12 daylight hours per day as the default.

What we seek:

Strong engineering background (at least 6 years), that lean towards SRE roles (at least 3 years)Good communication, capable of engaging in deep technical conversations with other engineers and customers, and collaborating across organizational boundariesExperience with Kubernetes on any of AWS, GCP, or Azure, and working with Helm chartsExperience with Site Reliability Engineering, System Design, and Distributed ComputingExperience with one or more programming languages (e.g. Go, Python, JavaScript, etc)Experience with Linux operating systems internals, and some knowledge of networkingExperience with calmly and actively participating in blame-free Incident Response, following up on actions, and writing high quality PIRs (Post Incident Reviews, a.k.a. post-mortem documents)Comfortable working within an engineering team where individuals are encouraged to have a strong sense of autonomy and self-directionWe highly value those who are kind, intellectually curious, who default to transparency, possess a high bias towards action, and who are also kind (this is important)

Your day-to-day will include:

Regular 1:1s to with your manager and colleaguesReviewing and creating SLOs, proactively investigating ways in which we can further reduce budget burn for those SLOs, which can be self-directed or as the result of learnings from incidents, and may include improvements to monitoring, automation, increasing self-healing, auto-scaling, etc.Improve observability of customers within the High SLA environmentsConfiguring systems to increase reliability via Helm and JsonnetCollaborating with our Engineering Leaders to help define and influence product strategy, roadmaps and technical designsParticipate in PR review and collaborating with other engineers on their Design DocsTeach others about Site Reliability Engineering and communicate best practices to be applied early in development of new features and functionalityParticipate in Incident Response when applicable, including investigation through to resolution, PIR, and communication with customers via Bridge calls where necessary

In Sweden, the base compensation range for this role is 836,741 SEK - 1,004,089 SEK. Actual compensation may vary based on level, experience, and skillset as assessed in the interview process. Benefits include equity, bonus (if applicable) and other benefits listed .

*Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process

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