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Operations Associate

3 months ago

Stockholm, Sweden Wolt Full time
Job Description

As an Operations Associate in the Platform Quality team, you will be instrumental in maintaining and enhancing the order quality and ensuring high partner satisfaction. Your role will involve conducting quality investigation, optimizing restaurant partner performance through data analysis and stakeholder management. This position requires a detail-oriented, tech-savvy individual with excellent interpersonal skills who thrives in a dynamic, high-growth environment.

What you will be doing

  • Conduct frequent quality and satisfaction checks to ensure our restaurant partners meet the highest service standards.
  • Use data to proactively identify performance trends and provide insights and recommendations for improvement.
  • Handle day-to-day escalated issues raised from other departments
  • Receive and engage in requests from our restaurant teams in the region to enhance our restaurant partners’ performance
  • Collaborate with the regional operations team and the local restaurant teams on various projects and initiatives to enhance platform quality.
  • Suggest and help implement improvements in operational processes to enhance quality and partner satisfaction.

Qualifications

  • Conduct frequent quality and satisfaction checks to ensure our restaurant partners meet the highest service standards.
  • Use data to proactively identify performance trends and provide insights and recommendations for improvement.
  • Handle day-to-day escalated issues raised from other departments
  • Receive and engage in requests from our restaurant teams in the region to enhance our restaurant partners’ performance
  • Collaborate with the regional operations team and the local restaurant teams on various projects and initiatives to enhance platform quality.
  • Suggest and help implement improvements in operational processes to enhance quality and partner satisfaction.


Additional Information

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going 

We will be reviewing applications on an ongoing basis, so if this sounds like an opportunity you want to pursue, apply today

If you have any further questions about the position before submitting an application, you can turn to:

Laura Ilioaea, Talent Acquisition Partner:
laura.ilioaea@external.wolt.com

Please note that we do not accept applications coming through email due to GDPR. Make sure to apply through our careers page