Technical Service Manager

1 month ago

Karlstad, Sweden Cowboys Unica All Jobs Full time
Vi på Billerud tror att när vi har morgondagen i åtanke gör vi vårt bästa idag. Tack vare våra medarbetare är vi ett världsledande företag inom vår bransch av förnybara papper- och förpackningsmaterial. Vill du uppnå din fulla potential och bidra till en hållbar morgondag? Bli en del av oss

Är du en duktig problemlösare med tekniska kunskaper som brinner för att lösa kundernas behov? Då har vi en spännande och utmanande roll för dig

Vi söker nu en analytisk och kommunikativ kollega till vårt Technical Service team inom Business Area LPB, Commercial. Vi utvecklar och säljer högkvalitativ kartong av nyfiber till flera segment, bland annat drycker och konsumentvaror, som efterfrågar effektiva, attraktiva och funktionella förpackningar. Som Technical Service Manager kommer du tillsammans med dina kollegor ha en nyckelroll inom affärsområdet med att säkerställa att våra kunder får den kvalitet och service de efterfrågar.

Vi erbjuder en utåtriktad och varierande tjänst i en internationell miljö med möjlighet att snabbt få stort eget ansvar. Du kommer ingå i ett team om 11 personer samt att rapportera till Director Technical Service LPB.

Dina huvudsakliga arbetsuppgifter kommer att vara:

• Ansvara för att utveckla våra tekniska kundkontakter, initiera samarbetsprojekt och driva problemlösning med våra kunder

• Vara länken mellan marknad, produktion och utveckling där du tar en ledande roll för att vidareutveckla våra produkter, service och applikationskunnande

• Ge återkoppling från marknaden till produktionsorganisationen samt stödja, motivera och utbilda

• Arbeta med teknisk kundtjänst och service av våra produkter och förpackningslösningar

• Vara tekniskt ansvarig mot kunder avseende rådgivning, problemlösning och reklamationshantering samt hjälpa våra kunder att använda våra produkter på ett optimalt sätt

Tjänsten är placerad på vårt bruk i på Gruvön eller i Gävle. Tjänsten kommer innebära en del resor, uppskattningsvis ca 50 dagar per år.

Vi sätter Safety First Hos oss på Billerud ansvarar vi alla för att bidra till en säker arbetsmiljö. Läs mer om vårt Safety First initiativ här.För att lyckas i rollen tror vi att du har:
  • Minst fem års erfarenhet inom branschen
  • Dokumenterad erfarenhet från papper och kartongproduktion och/eller kartongkonvertering
  • Akademisk utbildning med ingenjörsinriktning eller motsvarande kompetens
  • Goda kunskaper i svenska och engelska i både tal och skrift

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