Customer Technical Support Webhosting

2 weeks ago

Karlstad, Sweden Telia Company Full time

Är du en problemlösare med ett starkt intresse för IT och stor känsla för service? Vill du förstå hur Telias webhotel, DNS och domänadministration fungerar? Känner du dig lockad av att bli en viktig spelare i ett team som möter kunden när något inte fungerar som förväntat eller man vill beställa nytt eller ändra i befintlig uppsättning? Vill du ta ägandeskap och ansvar för att själv lösa eller driva kundens ärenden mot lösning? Då kan rollen som Customer Technical Support till vårt Webhostingteam vara din nästa möjlighet
 

Mitt namn är Anna Jinesjö och jag är ledare för teamen Webhosting och SDE Support inom CSD SD Support. Vi söker nu en Customer Technical Support till vårt Webhostingteam, och söker dig som vill du vara med i ett team som jobbar sammansvetsat med kontinuerlig kompetensbreddning och formar sina egna arbetssätt inom givna ramar. Välkommen till oss

Är det här din nästa möjlighet?

Inom Webhostingteamet så arbetar vi med att supportera Telias webhosting kunder. Vi hanterar både inkommande telefonsamtal och ärenden i Tnow och ser till att kundens ärende tas om hand, hanteras och återkopplas - oavsett omfattning och komplexitet.

Vi arbetar brett med support och felsökning, beställningar, fakturafrågor och viss fakturering samt registervård för företagskunder som nyttjar tjänsterna webhotel, DNS, epost och domänadministration.
 

Är det här du?

Vi söker dig som är ansvarstagande, initiativrik och kundfokuserad. Du gillar utmaningar, problemlösningar och vill vara med att påverka. Du väljer att ringa och prata med kunden framför att mejla. Du uppskattar ett öppet klimat där vi delar med- och motgångar.

Du tycker om att anta nya utmaningar och är analytisk samt noggrann i ditt arbete. Du är uppmärksam på detaljer och tycker om att utföra dina uppgifter grundligt. Du strävar efter att utveckla dig själv och andra. Du behöver vara tekniskt intresserad och ha tidigare erfarenhet inom kundservice och/eller support.

Stor fördel om du har en gedigen grundförståelse för Telias arbetssätt inom supportverksamhet samt produkter och tjänster. Din inställning är dock viktigare än din formella bakgrund. Vi lägger stor vikt på dina personliga egenskaper. Goda kunskaper i både svenska och engelska krävs för rollen.

Mer än bara ett jobb

Oavsett vilket jobb du söker hos oss, ger vi dig verktygen och stödet du behöver för att styra din personliga utveckling. Vi vill hjälpa dig att utvecklas både på ett personligt plan och i din yrkesroll. Hos oss blir du en del av ett kreativt, motiverande och välkomnade företag där alla kan vara sig själva, med likvärdiga möjligheter att utvecklas. Vi respekterar människor och värdesätter mångfald. Förutom en attraktiv och inkluderande arbetsmiljö erbjuder vi flexibilitet och ett brett utbud av olika förmåner.

Intresserad?

Om du vill bli en del av vårt team, tveka inte att ansöka redan idag Sista ansökningsdag är 2024-07-17

Vill veta mer om jobbet är du välkommen att kontakta rekryterande ledare Anna Jinesjö på

Vi ser fram emot din ansökan. För att kunna hantera dina personuppgifter på ett säkert sätt, ber vi dig att ansöka via vårt rekryteringssystem. Vi har inte möjlighet att ta emot ansökningar via e-post eller andra kanaler.

Bakgrundskontroll är en del i våran rekryteringsprocess.

Välkommen till Telia – Join us and make better happen

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