Wholesale Coordinator

Titel: Wholesale Coordinator Division: Global Sales Operations Reports to: Global Head of Sales Operations

Location:
Stockholm, Head Quarter

Working hours
Full Time Employment: Temporary, parental leave cover Time period: 15th Feb – 31st Aug, 2027 Position Overview The Wholesale Coordinator supports the end-to-end B2B order lifecycle, acting as a key link between Sales, Logistics and Finance. The role ensures accurate order management, smooth logistics execution, timely handling of returns and claims, high-quality system data, and proactive partner communication. Primary Objectives
• Ensure accurate and efficient execution of the B2B order lifecycle, from order entry and adjustments through delivery, returns and claims.
• Coordinate logistics, B2B requirements and financial reconciliation to ensure seamless operations.
• Deliver a best-in-class partner experience through proactive communication and solution-oriented support.
• Drive continuous improvements that increase operational efficiency and commercial performance. Core Responsibilities Customer Service & Partner Support
• Act as the primary operational contact for wholesale partners, providing timely and solution-oriented support.
• Manage partner enquiries and resolve service issues, including product claims and returns.
• Coordinate product claims with Product Development, ensuring proper follow-up and supporting quality improvements.
• Participate in partner and trade meetings with Sales Managers, providing operational input and follow-up.
• Monitor partner satisfaction and identify opportunities to improve service levels. Sales Operations
• Ensure accurate entry and validation of seasonal pre-orders in Business Central and smooth order flow between the B2B portal and ERP.
• Manage the orderbook throughout the season, including order changes, cancellations, delivery requirements and conversation.
• Monitor orderbook health and highlight risks and opportunities related to stock availability, delivery timelines and customer commitments.
• Support Sales Managers with orderbook analysis, availability and delivery updates.
• Drive in-season re-orders to maximize sales and support commercial performance.
• Provide order and partner insights to support demand planning. Logistics
• Coordinate outbound delivery planning and forecasting in line with sales requirements and timelines.
• Manage orders in the ERP, ensuring accurate processing and alignment with delivery schedules.
• Coordinate specific delivery requirements and warehouse picking activities.
• Manage logistics-related discrepancies and credits, coordinating resolution with internal teams.
• Support financial reconciliation of inbound deliveries and invoices in collaboration with Finance. Systems, Data & Operational Administration
• Maintain accurate customer and account master data across ERP, B2B and CRM systems, including required documentation and Finance coordination.
• Ensure operational data is complete and accurate to support reporting and decision-making.
• Support Accounts Receivable follow-up and resolution of outstanding payment issues.
• Produce regular and ad-hoc reporting on sales, orders, deliveries and partner performance.
• Maintain operational procedures and process documentation.
• Support system enhancements and new tool implementations through testing, training and process adoption. Key Stakeholders:
• Wholesale, Logistics, Finance, Sales & Operations Requirements
• Experience in wholesale operations, order management or logistics.
• Strong Excel skills and experience with ERP/B2B systems.
• Fluent in English, written and spoken.
• Structured, detail-oriented and solution-driven.
• Strong communication and stakeholder-management skills. Desired Experience
• Experience from fashion, sportswear, wholesale and retail.
• Knowledge of ERP and B2B system, e.g. Business Central and NuORDER.
• Understanding of the full wholesale order lifecycle.
• Experience with reporting, master data and process improvements.