Business Excellence Manager

At American Express, our culture is built on a 175-year history of innovation, shared 

values

and Leadership Behaviours, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. 

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. 

How will you make an impact in this role?

In this dynamic and evolving environment, you will play a pivotal role in shaping the future of our consumer card services by championing innovative solutions and ensuring operational excellence. Your ability to effectively collaborate with cross-functional teams and communicate clearly with stakeholders will be essential to our ongoing success.

We are seeking an experienced product and project manager who is committed to delivering outstanding results for both colleagues and customers. The ideal candidate demonstrates a passion for people leadership, aiming to develop high-performing teams. They bring a self-motivated attitude, excel in complex project management, and approach challenges with humility and a collaborative mindset. If you possess these qualities and expertise, we encourage you to consider this opportunity.

Join us as a Business Excellence Manager to lead regulatory changes, drive business transformation projects, support local digital capability management, and oversee third-party risk compliance.  

We are seeking a proactive leader who thrives in a fast-paced setting and is eager to contribute to both strategic initiatives and hands-on operational improvements. The ideal candidate will possess strong analytical skills and a track record of delivering results in regulated environments while maintaining a customer-centric focus. You will have the opportunity to influence key business outcomes and make a tangible impact on both team performance and customer satisfaction.

Key Responsibilities:

• Oversee timely delivery of multiple projects and report progress
• Build and lead a high-performing team focused on ownership and ongoing growth
• Drive complex project execution
• Support digital infrastructure and capabilities management
• Ensure risks related to third parties are managed in line with regulatory & AXP expectations (AEMP 10, among others)
• Use data insights for strategic decisions
• Collaborate cross-functionally on strategy and execution

Minimum Qualifications:

• Proficiency in Swedish and English, both spoken and written. Norwegian and Finnish are considered an advantage.
• Bachelor's degree in a relevant field such as Economics, Finance, Mathematics, or Business.
• Documented experience within the credit card industry.
• Project management, organizational, and process/workflow skills, with experience leading cross-functional and large-scale initiatives.
• Strong competence in PowerPoint and Excel.
• People leadership experience required for this position.
• Structured and inquisitive approach to problem-solving, including the ability to address complex issues and ask pertinent questions, with openness to tasks beyond one's core area of expertise.
• Ability to work independently, prioritize tasks effectively, and take responsibility in a fast-paced environment.
• Experience related to operational risk, compliance, and/or control functions

Employment eligibility to work with American Express in Sweden is required as the company will not pursue visa sponsorship for these positions.  

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.