Technical Support Representative

Why join us?
We're on a mission to empower people with disabilities to do what they once did or never thought possible. As the world-leader in assistive communication solutions, we empower our customers to express themselves, connect with the world, and live richer lives.

At Tobii Dynavox, you can grow your career within a dynamic, global company that has a clear, impactful purpose - with the flexibility to also do what truly matters to you outside of work. What's more, you'll be part of a work culture where collaboration is the norm and individuality is welcomed.

As a member of our team, you'll have the power to make it happen. You'll solve challenges, deliver solutions and develop new, efficient processes that make a direct impact on our customers' lives.

About the Role:
As a Technical Support Representative, you will join our multilingual Technical Support team to whom users, professionals and partners turn to when in need of help. In this experience, you will be the voice of Tobii Dynavox to our users and partners in the United Kingdom and Ireland markets and deliver high-quality technical support, while gaining in-depth knowledge of our diverse portfolio of products.

While your previous work experience is important, we also value finding a strong cultural fit. You don't need to be an IT expert, however, we greatly appreciate your curiosity and interest in technology, and your familiarity with using both Windows and Apple products. If you enjoy helping people and solving problems through collaboration and technology, you can contribute significantly and thrive in this role

Please note:
This is a full-time, permanent and
onsite
role at our office in
Stockholm, Östermalm
. Our working hours are
9am-6pm
from Monday to Friday.

In this role, you will:

• Assist customers, partners, and internal colleagues with any technical inquiries and supporting requests about our products. Build understanding of product features, functionalities and best practices, empowering them to resolve issues independently.
• Troubleshoot issues across our hardware and software platforms via phone, email, chat and remote desktop sessions, collaborating with developers and other stakeholders when necessary.
• Nurture and maintain strong customer relationships by demonstrating empathy, patience, and commitment to their success, whatever that looks like for them.
• Collaborate with our marketing team to monitor our social media channels.
• Assist in the development and maintenance of technical documentation such as articles, FAQs, and user guides tailored for target regions.

What We're Looking For:

• Educational background in relevant fields such as Speech-Language Pathology and Linguistics is preferred.
• Previous experience in customer-facing role such as customer service, technical or product support. Familiarity with Windows and/or iOS environment is a great asset.
• Experience with CRM and ERP systems (such as Salesforce or Dynamics) is a great asset.
• Empathic approach and skills in problem solving and active listening to resolve technical issues while maintaining high customer satisfaction are required.
• Communication and collaboration skills to interact with tech-savvy people while making computer novices feel supported and understood.
• Proficiency in written and spoken English is required.

Please note:
This position is not an engineering or IT development role. We are looking for someone with a technical foundation and strong troubleshooting ability, but above all, a customer-focused mindset. Success in this role comes from your ability to listen empathetically, communicate clearly, and support users with patience and care—not from advanced programming or hardware engineering skills.

What's Next
Our Talent Acquisition Team will be operating at reduced capacity during the Christmas and New Year period. We're still accepting applications, and you're welcome to submit yours. All submissions will be reviewed from January 7 onwards. We appreciate your patience and wish you happy holidays ‌

Apply today
We believe in empowering individuals - including our own employees - to reach their full potential. So, if you want to change lives while growing your own career, we'd love to hear from you.