Product Management Specialist

Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title And Summary
Product Management Specialist

Overview
The Cardholder Services team is looking for a Product Management Specialist who can act as a business owner and maintain relationships with key stakeholders, consistently innovating and problem-solving to drive our cardholder services strategy forward. Act as the bridge between Product and business units to drive the Northern Europe region forward within Cardholder services. The ideal candidate should possess a passion for demonstrating the value of our products and enhancing customer experience, be highly motivated, have an analytical and intellectually curious mindset, and possess an entrepreneurial spirit.

In This Client-facing And Product Management Position, You Will

• Work with the Northern Europe division, financial institutions, Fintechs, acquirers, and merchants in the NE market to showcase the added value of our cardholder services, identify business opportunities, resolve operational issues, and deliver Products.
• Collaborate with extended Mastercard teams to analyse internal and external stakeholder needs and challenges.
• Prepare regular client-facing documents to demonstrate the value of our products.
• Be responsible for operating customer programs with excellence, ensuring quick and accurate responses to key stakeholders, and managing escalations and client expectations.
• Lead the program management and assist in implementing and deploying new products and services, lead migrations and change management tasks, both one-to-one and market-wide initiatives.
• Collaborate closely with Product, support and third-party vendors to deliver valuable existing products. Initiate opportunities for enhancements and market insights to drive NE division strategies forward to broader teams.
• Take responsibility for driving Cardholder revenue through existing opportunities.
• Prepare documentation about industry trends and market insights to be shared with internal and external stakeholders, as well as support the development of internal knowledge documents such as case studies and industry best practices.
• Help develop business cases and requirements for product enhancements and acquire and maintain a deep understanding of supported services to train customers and internal stakeholders.
• Need minimum guidance on execution, be responsible for your work assignments, and take the initiative to resolve challenges and meet deadlines.
• Support the development of cardholder services sales strategy and objectives and provide training, material development, and product expertise for sales colleagues.

All About You

• Customer-facing experience
• Experience in the delivery of large, complex projects/programs of diverse sizes in a cross-functional, multicultural environment
• Product and operational background
• Bring interesting & relevant industry perspectives, insights and ideas to key stakeholders in the NE division
• Strong interpersonal communication and presentation skills.
• Able to report on challenges, risks, progress, timelines etc., accurately and summarise effectively offering analysis, options and credible solutions
• Able to handle multiple priorities, work independently, think laterally and manage multiple issues under the pressure of conflicting constraints and limited resources.
• Attentive to details with an ability to understand and manage both operational and client management processes

All About Your Education & Skills

• Bachelor's degree or equivalent qualification
• Comfortable with significant client interaction, product oriented and interest in building relationships
• Advanced skills within Business intelligence tools, Excel and PowerPoint required

Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.