Regional People Operations Manager

As the world's pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech, designed by people. As one of Europe's largest tech platforms, headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. We enable creative minds to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you're from or what you believe in, we build, we deliver, we lead. We are Delivery Hero.

The Regional People Operations Manager will design, operationalize, and govern the People Operations function for Pandora's Dmart network across 11 countries. The role's mandate is to transform a currently decentralized workforce model into a standardized, data-driven function that delivers measurable improvements in workforce stability, productivity, and cost efficiency.

This position serves as the regional owner for all workforce lifecycle processes — from hiring and onboarding to performance, progression, and compensation governance — ensuring that operational outcomes and people strategies are fully aligned.

Core Responsibilities

1. Functional Design & Governance

• Establish the regional People Operations blueprint, covering all lifecycle pillars: hiring, onboarding, training, performance, progression, compensation, and communication.

• Define and cascade standards, policies, and tools to ensure harmonized execution across all 11 countries.

• Build regional governance mechanisms (cadences, dashboards, and KPI reviews) with Operations and People teams.
  
   

2. Workforce Effectiveness & Cost Management

• Quantify and monitor workforce cost drivers, including hiring, training, and turnover costs.

• Identify and execute interventions to reduce early turnover (first 90 days) and improve time-to-productivity.
  
   

3. Operational Implementation & Scaling

• Lead the diagnostic-to-implementation roadmap: mapping current processes, defining standards, piloting solutions, and managing regional scale-up.

• Partner with local operations and agencies to align hiring models, contract terms, and performance standards.

• Oversee the establishment of a regional training and onboarding framework, including completion tracking and impact measurement.
  
   

4. Talent Progression & Performance Management

• Develop a regional framework for progression from Picker → Senior Picker → Store Manager, with clear eligibility criteria and transparency.

• Support Operations in identifying high performers for promotion and implementing structured improvement plans for low performers.

• Create feedback loops to ensure local performance management aligns with regional productivity goals.
  
   

5. Compensation & Communication Frameworks

• Standardize KPIs and evaluation criteria for variable compensation schemes across countries.

• Implement governance to track the ratio of fixed vs. variable pay and its correlation with performance outcomes.

• Define regional communication architecture (frequency, channels, ownership) to ensure consistent messaging across all Dmarts.

Profile Requirements

• Experience: 8–10 years in People Operations, HR Strategy, or Workforce Management with regional scope

• Background: Experience in logistics, retail, or operations-intensive industries preferres

• Analytical and problem-solving capability (quantitative impact orientation)

• Proven process design and governance experience

• Strong stakeholder management across multi-country, matrix environments

• Data fluency — ability to connect workforce data to operational performance

• Education: Bachelor's degree required; Master's preferred

• Languages: Fluent English; other regional languages a plus

We believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring - therefore we do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect that makes you, you.

We encourage you to let us know if you need any accommodations or specific accessibility support to ensure a smooth interview experience—just let us know with an email to our Inclusion Officer at [email protected] it in your application.

Severely disabled applicants with equal qualifications will be given preferential consideration.

You're welcome to share your pronouns (he/she/they) right from the start so we can address you respectfully from our first contact.