Junior Customer Support Manager

1 day ago

Gothenburg, Västra Götaland, Sweden Maurten Full time 80,000 - 120,000 per year

About Maurten

Maurten fuels the fastest to gold medals and world records. Using patented Maurten Hydrogel Technology, athletes can more easily tolerate sports fuel while training and racing. The innovation allows carbohydrates to be encapsulated in hydrogel and transported smoothly to the intestines where they are broken down and used as fuel. Combining research–driven development alongside feedback from runners, cyclists, and triathletes, Maurten's fueling ecosystem enables all humans to become greater athletes.

Maurten is moving fast. We're looking for people who share our passion for sport — and who want to shape the way athletes around the world fuel.

Job Responsibilities

Customer Communication

  • Manage customer inquiries and requests across multiple channels (email, social media, Amazon, etc.)
  • Handle order processing, replacements, and issue resolution across different countries
  • Provide precise product information and ensure a premium support experience that aligns with Maurten's brand tone.

Internal Communication & Claims Management

  • Communicate with 3PL and freight providers, as well as internal teams, to oversee and resolve customer claims efficiently.
  • Act as a bridge between the Support and Operations teams
  • Ensure that claim-related communication and documentation are well-structured and traceable

Platform & Tool Optimization

  • Support the reorganization of Zendesk — updating category structures, automations, and templates to improve usability
  • Refresh visual branding across support channels (signatures, tone of voice, and email templates)
  • Implement and manage a new Trustpilot review strategy to enhance visibility and collect valuable feedback

Process Improvement & Efficiency

  • Contribute to the shift from reactive to proactive customer support, especially in managing parcel and shipment delays.
  • Support in driving efficiency, consistency, and communication improvement initiatives
  • Identify recurring issues and propose scalable solutions to improve overall response times and satisfaction metrics.

Who you are:

Qualifications and Skills

  • Bachelor's degree in business, communications, or a related field (or equivalent experience).
  • 1–3 years of professional experience in customer service, e-commerce, or logistics coordination.
  • Strong written and verbal communication skills, with attention to detail and empathy.
  • Structured, solution-oriented mindset with a focus on customer experience.
  • Comfort using CRM systems (ideally Zendesk) and collaboration tools.
  • Fluent in English; additional European languages are a plus.

Preferred Qualifications

  • Experience in an e-commerce or marketplace environment (Amazon, Shopify, etc.)
  • Familiarity with Trustpilot, Zendesk automations, or 3PL/fulfillment workflows
  • Interest in endurance sports and the Maurten brand ecosystem
  • German or Spanish language proficiency would be beneficial

This role is based in Gothenburg, Sweden.

Is this you?

If you're interested in joining Maurten, submit your application — in English. We apply a continuous selection process, and the job post will be open until the position is filled. Both professional background and individual qualities will be taken into consideration during the interview process. Be part of shaping the future of fueling.

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