Service Delivery Manager

Who we are

We're bold thinkers and kind teammates, growing fast but staying grounded. Our Nordic roots and global outlook shape a culture of friendliness, creativity, and collaboration, all powered by openness and shared wins. We care deeply about doing the right thing - and doing it together. We aim to improve the flow of goods, time, and energy - and we know we can't shape the future by clinging to the past. So, we keep evolving, together. 

What we do

RELEX Solutions delivers a unified supply chain planning platform for retailers and manufacturers, enabled by proven AI technology. We help companies optimize demand forecasting, replenishment, merchandising, pricing and promotions, supply chain operations, and production planning across the end-to-end value chain. 

With a global team of over 2,000 professionals, we work side-by-side with our customers to solve real problems with lasting impact. Companies trust RELEX to increase product availability, boost sales, deliver actionable insights, improve sustainability, and drive profitable growth. 

In response to our fast growth and market expansion, we are looking for a Service Delivery Manager to join our Continuous Service team in either one of the offices in Oslo, Copenhagen or Stockholm. Scandinavian language skills are an advantage but not mandatory for this role.

In this role, you will be responsible for selected customers in Scandinavia and their services. You will have varied tasks between the technical side of our SaaS solutions and customer business. Our team focuses on happy and growing customers, and together with the team you'll ensure that we deliver outstanding service to our customers.

What we need you to do and be

• You will secure compliance of our RELEX-wide service delivery processes
• Perform service reviews with the customers
• Be on top of financial targets and other KPI metrics. Many of your key performance indicators are linked to service quality such as SLAs and customer satisfaction surveys
• Being accountable for our ITIL based processes, like IT environment changes, disaster recovery, development, configuration, incidents and problem management
• Create and own service roadmaps for your customers.
• Planning and coordinating version upgrades
• Be accountable that the RELEX system is fully operational and accessible, and that the customer's RELEX system-related problems are resolved in accordance with SLA
• Identify area of improvements related to business continuity and contribute to process optimization
• Perform business analysis and problem-solving activities at strategic, operational, technical and organizational level

 What you'll bring to the table 

Our five values are our playbook. We speak up when things don't make sense. We stop doing what doesn't add value. We stay curious, back each other up, and make space for both innovation and laughter. 

• At least 2 to 3 years of previous work experience in IT software service management, supply chain management, service management, customer success management and / or consulting
• Be familiar with ITSM, ITIL Framework and IT change management processes
• Proven capabilities to deliver measurable value in high-speed environments
• Excellent coordination skills
• Demonstrates a strong commitment to understanding our products end-to-end, with a particular focus on the technical aspects, to consistently deliver world-class service.
• Great communication skills in at least English both in written and verbally
• Ability to work proactively and result-driven

What We Consider as an Advantage

• ITIL Foundation 4 Certification
• Strong analytical and problem-solving skills
• Ability to interact with the customer's stakeholders, including resources at C level
• Ability to independently develop customer accounts and create added value for our customers.
• Experience in working with/in Retail or Manufacturing or SaaS
• Professional communication skills in one of the Scandinavian languages

What we offer in return
You'll be supported and given the space to thrive. We offer meaningful work, flexibility, and a culture that backs you to share your voice and be authentic.  

• An international career and learning opportunities 
• A rapidly growing and financially robust software company with exciting opportunities for career growth, also in the future 

These are the RELEX key benefits 

• Flexibility in how and where you work
• Room to thrive in a fast-growing global company with a good market position
• Practical benefits that support work, family, wellness, and everyday life
• Annual leave
• Diverse, inclusive, and supportive work culture
• Work that meaningfully reduces waste and improves sustainability
• Ownership, autonomy and flat hierarchies
• Two paid volunteering days each year

If you feel this is the opportunity you don't want to miss, you can apply by sending your cover letter and resume through the application form as soon as possible. Last date to apply is 7th January 2026 and all applications will be reviewed after the application period.
Please note that to be considered for this position, you must be based in either Oslo, Copenhagen or Stockholm and hold a valid work permit for either of these locations. We're excited to connect with applicants who meet these criteria and share our passion to do hard things, trust each other, and build what's next for the product, the planet, and the people. 

If you have questions, Sanober Masalawala ) from our Talent Acquisition team is happy to answer them by email. Please note that we cannot process any applications through email.    

Apply today and be part of the future. Be RELEX