Senior Business Expert

Commercial Development & Growth is a global function within the H&M brand, and our mission is to set and deliver on the global customer experience strategy to strengthen our brand and enable profitable sales. Together we develop, expand and optimize all sales channels while securing conditions for efficient operations leveraged by tech and strong collaboration across the organization. Our function plays a key role in delivering on our brand plan through an elevated, inspirational, and relevant shopping experience that is centred around our product and provides competitive convenience for our customers.  

WHAT YOU'LL DO​ 

We are seeking a detail-oriented and proactive Senior Business Expert to join the Gift Card Experience team. This high-impact role is critical in developing and deploying the tech supporting the end-to-end gift card ecosystem across all channels (store, online, external distributors), ensuring seamless integration, ongoing support, and driving an omni growth roadmap. This role requires cross functional project management skills, coupled with a positive "everything is figure-out-able" mentality.  

You will join a small knowledgeable central team that is passionate about building a best-in-class program that drives revenue and brand loyalty across our brands. We are eager to share and train you on the ins and out of this dynamic and quietly powerful tool- the gift card 

Key Responsibilities:  

• Collaborate with cross-functional teams to ensure smooth gift card operation processes.  
• Act as the liaison between external vendors, e-commerce platforms, and internal brand teams to ensure alignment on integration requirements and operational needs.  
• Provide hands-on support during all new integration phases, promptly resolving ad hoc issues.  
• Investigate and resolve gift card-related incidents and defects, with appropriate urgency and consideration of current backlog. 
• Research end-to-end gift card flows to support new market entries. 
• Ensure gift card compliance with continuously evolving requirements and provide ongoing support during regulatory changes impacting gift card operations.  
• Drive feature launches, including planning, communication, training, and post-launch analysis. 

WHO YOU ARE​ 

You are a true relationship builder, with a flexible approach and are motivated by H&M's values. You practice informal leadership through clear communication, strategic thinking and stakeholder management. As part of the team, you have an entrepreneurial mindset and are not afraid to challenge current WoW – always with the product and customer in focus. You recognize the importance of a keep it simple approach to constantly improve the business and move one step forward towards our vision. 

We are looking for people with...

• Bachelor's degree in Technology, Computer Science, Business Administration, or a related field. 
• 3-6 years' experience. Domain knowledge in any of the following areas: Gift Cards, Payment processing, financial integrations or ecommerce platforms is preferred.  
• Experience leading cross-functional projects with teams such IT, Legal, Accounting, and Operations. 
• Comfortable acting as the primary point of contact for internal stakeholders and external partners, including our third-party gift card processor. 
• Excellent written and verbal communication skills, capable of engaging both technical and non-technical audiences.  

And people who are...

• Independent and self-organized, takes responsibility and accountability in reaching our deliverables across functions.  
• Tech savvy with understanding of agile product development. Can bridge the gap between business and tech.  
• Have a business and customer-oriented mindset with the motivation to constantly improve, achieve targets and drive agenda forward.  
• Ability to set priorities by assessing their impact from both business and technical perspectives. 

WHO WE ARE​ 

H&M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions. We want to liberate fashion for the many, and our customers are at the heart of every decision we make.​ 

We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together, we want to use our power, our scale, and our knowledge to push the fashion industry towards a more inclusive and sustainable future. ​ 

WHY YOU'LL LOVE WORKING HERE ​ 

We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here. 

In addition to our global benefits, all our local markets offer different competitive perks and benefits. Please note that they may differ between employment type and countries.  

JOIN US​ 

Our uniqueness comes from a combination of many things – our inclusive and collaborative culture, our strong values, and opportunities for growth. But most of all, it's our people who make us who we are.​ 

Take the next step in your career together with us. The journey starts here.​ 

*We are committed to a recruitment process that is fair, equitable, and based on competency. We therefore kindly ask you to not attach a cover letter in your application.​