Data Analyst

Here at Waitwhile we're on a mission to eliminate the 1 trillion hours people spend waiting in lines every year. Our platform combines virtual waitlists, scheduling, real-time updates, messaging, and analytics to make access to places, services, and events seamless, online or in person. Trusted by 10,000+ companies, Waitwhile has already helped over 150 million people enjoy a radically better waiting experience. Our clients include IKEA, Chanel, Costco, Google, Delta Airlines, and thousands more. We're just getting started, and we need your help. 

We're looking for a Data Analyst to join Waitwhile's mission of eliminating waiting. As part of our small-but-growing team, you'll help shape how we operate and build an even better product. You'll work collaboratively with our Head of Data and stakeholders across the Waitwhile team to deliver actionable insights, build reports and dashboards, and uncover opportunities to improve how we operate and serve our customers This is a great opportunity for someone early in their career who wants to learn, grow, and build a strong foundation in analytics while making a real impact. 

We are looking for a candidate based in either Stockholm, Detroit, or Chicago. 

Dashboards and visualizations: building reports in Looker Studio, BigQuery, Sheets, and other tools to enable self-service analytics. 

Customer and user analysis: uncovering trends, measuring product usage, and identifying opportunities or risks. 

Product collaboration: working with Product Managers to define and follow up on KPIs. 

Customer support analytics: creating reports and tools to help the Customer Success team support key accounts. 

Data guidance: acting as a go-to person for data questions and helping colleagues navigate existing sources. 

Prototyping: developing simple solutions that make reporting and analytics more accessible. 

Insights communication: presenting findings and recommendations clearly to both technical and non-technical audiences. 

Our stack
We build our analytics suite around BigQuery and collaborate with an engineering team developing in Typescript/JavaScript. While not required, knowledge of Python, R, or JavaScript is highly valued.  

• 1-2 years of experience as a Data Analyst or similar role
  • Proficiency in SQL and experience working with large datasets (preferably in BigQuery or similar). 
  • Strong skills in data visualization and dashboarding (e.g., Looker Studio, Tableau, Power BI).
  • Experience with spreadsheets (Google Sheets or Excel) for analysis and reporting.
  • Ability to translate business needs into clear data questions and actionable insights.
  • Excellent communication skills and a collaborative approach.
  • Master of Science in applicable field

Bonus Skills & Attributes: 

• Familiarity with statistical methods and machine learning 
• Experience using usage data to drive product improvements 
• Experience from a similar role at a SaaS company
• Knowledge of Python or R for deeper analysis.
• Experience supporting Customer Success or Product Analytics teams.

We want Waitwhile to be an incredible place to work. We offer great benefits and perks, flexible working hours and lots of interesting challenges. We believe in making work fun and rewarding and care about your development and are committed to your success. Join Waitwhile at this exciting stage and help shape both our future and your own.

Waitwhile has a positive, diverse, and supportive culture—we look for people who are curious, inventive, and work to be a little better every single day. We aim to be smart, humble, hardworking and, above all, collaborative. If this sounds like a good fit for you, what are you waiting for? Apply for this job